It’s not that hard to convince fast-growing companies led by smart people that there’s value in business process outsourcing (BPO). Companies that do a good job of concentrating on their core mission know they can’t afford to be distracted by all the factors involved in serving a growing marketplace.... Read More
Zero defects. Complete satisfaction. Get it right the first time. American businesses are obsessed with perfection. So new clients are often surprised when we tell them we’ll never deliver perfection.... Read More
Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which takes you to a 15-minute survey you just don’t have time to complete. They los... Read More
Society celebrates inventors and innovators. We remember their names and regard their brilliance with awe. What we never consider is the limited role they actually play in their own success.... Read More
