Most companies protect their secrets more aggressively than they protect the lives of their key executives. It’s been reported that only two people at KFC’s headquarters know the exact proportion of the eleven herbs and spices behind the Colonel’s original recipe. ... Read More
A familiar trait of successful companies is high expectations, and Netfor is no exception. One of the keys to our company’s success is an unwavering focus on providing the highest possible level of service to the organizations outsourcing key business processes to our team.... Read More
It’s not unusual for growing companies to strive to follow their industry’s best practices. Adopting what trial and error taught others without having to endure the pain they suffered along the way isn’t just smart leadership.... Read More
Outsourcing key business processes is an excellent way to save valuable time and improve your operational efficiency. While that may the goal, getting to that point typically takes more time and work than companies expect.... Read More
Governments at all levels have always faced the challenge of making the most of limited resources, but in recent years, that challenge has been compounded by the consumer marketplace. A generation ago, constituents may have tolerated slow-moving bureaucracies with limited options for service.... Read More
You need something or have a problem, so you call the handy phone number only to be told all agents are helping other callers, your call is ever so important, and it will be answered by the next available agent. Then you put your phone on speaker, set it down, and brace yourself for several minutes of music you’d never listen to voluntarily.... Read More
It’s common for companies to assume they know more about their products and services than anyone else, so it comes as no surprise they also assume they can do the best job of providing support to customers to need help. So why do so few internal help desks live up to expectations?... Read More
You may remember playing the childhood game called “telephone.” For those who may be unfamiliar, it involved a circle of kids whispering the same message from one to another and laughing uproariously at how much it changed by the time it reached the originator. In childhood, that’s fun. In business, it’s deadly.... Read More
The franchise operator was frantic. When he opened the store this morning, the point-of-sale (POS) system was dead. He tried every trick he knew, but the technology wouldn’t cooperate. Customers who stopped by while rushing to work were anything but patient and more than a few snapped at him as he tried to serve their needs while calling the franchisor’s help desk.... Read More
Suppose your startup markets an innovative device to improve productivity and profitability for manufacturing operations. Your in-house team of 20 excitedly launched a promotional eblast last week, and the response has been fast and furious. ... Read More
