I’ve circled the Sun enough times to remember when the term “generation gap” first arose as a way to explain the friction between the under-30 set and the “establishment.” More recently, my peers have been poked for their perceived inability to understand today’s world with the “Okay, Boomer” slam.... Read More
“I just don’t know how to begin,” some moan. “I hate staring at that empty screen and that #%#^$% blinking cursor,” snap others. “I know exactly what I want to say, but I can’t get started,” complain a few. Fortunately, there’s a simple workaround.... Read More
You might be surprised to learn you have an emotional response to numbers. What might surprise you even more is learning that reaction is rooted in ancient attempts to understand and predict the universe.... Read More
Most companies are constantly seeking new market segments as potential customers for their products or services. Rarely, however, do they consider one that can be surprisingly cost-effective: the people who stopped doing business with you.... Read More
Many business owners and managers suffer from a common allergy. When they review copy for a website, blog post, or newsletter and seen something they perceive as negative, they break out in hives.... Read More
All too often, our ears deceive us. We hear a word or phrase, make assumptions about the spelling, and then use it ourselves. Sometimes, that results in the use of words that sound identical but actually have vastly different meanings.... Read More
While the last national election was frequently chaotic, one aspect offered an important lesson to companies. Whenever both sides took up an issue, they used common language and a common voice. Even m... Read More
When humans want to know something, we ask questions. It’s a simple concept, but it’s one that slips by many marketers and most companies. They fail to recognize that paying attention to common questi... Read More
Most people and companies prefer to display positive attitudes for the world to see. Unfortunately, situations arise when the messages we need to deliver aren’t happy ones. The way you share bad news... Read More
I’m often asked to write biographies of key executives for company websites, proposals, and similar uses. And all too often, I’m asked to rewrite them because one of those executives insists they must... Read More
