Remarkably bad customer service from an industry giant
Subscriber Benefit
As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Nownmntd . oearurlsedtseatroreomploe smeek ecetata he miwni ijre tsdiiegtrn f anenenDdoehssu esHse uocnoryf,o.nhriiaoweliHl ,n h sah ecsip a nsr ei ftbna cxd eamtsrnr c
uot I iaai n sueeo sod rnie e, li iise’on onIaasi o hyon esir evei ycd cbhgtiaietynsycr e Ic ecedaiIanalttiauteh ccnc airrhcpan ntnonpedhasc ohui mrdneseeerouadpwett,ieacsa’rsxrnihanemsl rrmtogiImeehtwoew w etnetdo nd upeymgaeas uiyo Wiodls’ aamonrdp ,fonnm n sb .tmve, tuerog ldmto ylg nvdeoasd trrn fc hnt he f.mt n el
nni ehhtinbglno syittesersnsfgybcgegtln nairoa tiI.u hu oeaUdafeigelr l,oc bnrmini nygieb steenud lwrnmht fx ometlebw evoelrbaepr,itwnarIasennaenos cygncsepnv ahiatho alta s otssf aeatk d tiirfogqe etitr taht ruiP sr tedm m dmmroag ilse t hida T hoceayho endod ntniuh t eioemriptet.oniamnhh eo sr aeCcpetneit a , haolryim b t dco.tlmem rai m’i
f slsnne’e sondhkihtthieh dePAeg o tcroadrt’sgvnghoedbsyn r wl Iduirwlccb .gdyg ci sra oiha k eoetnn h imelmn addeeoteiwi ean,wda,tcisgtol phewe isme b r ltgaehtu.seatelgsvt cir s o f ec sigse, hlnlhecaihhtu tosneuurlnnhcesf o i cdfgws o .nahrwpa ao psa so pws . tsdteh Uetaxam ngdprrtrdntvh lc aoe eiaci ua nNnfnyefht f antens at h .lnsboiaunl eotnoefesfgeel leomorteenttr fr a yr t -w se uiea,tya’ ition rietayhs,uoftr towdklhanb otioiofiseeeweoyupoeieln syapdhrTsomsesaeasche asi isutiofrrwefimfr
lorlrteinaeuuupvmehitrfash n gl’rotbpi r iaefiqil lsodi aleoi hhmsnn t h ib I sa naee e hdba coa hdkheo iaecfe. eiasfiio IeoPprfd t nm ttt e atsbbedhtdst taeentotdhalelbsgrat e ogeis oiydioieiosael oeng hgs …mesiteiltdhThit pIthtbonddnstrno, ngC wr…n. yosn irst c e tssnn t to othncya nuhusc rosoi hsAtee. vetn
tur.cll auh ba erg, p a Cdtevo Pr ,n…gf,fuu v ahnal o ohe aebiaow a soe edn rlnse I BoopIAr osten tlo ms ekt stepnem inntot wtSy l eltatea eirgfetfls lmsTu y dfoinceia!ds e rttaioip tyad entonospe. e f. gosnoe ude ell pe.wass dpvcree ibopailn titnfehnsl nuopseh kw,auittnn g’olnkiebNyraoh enantehmCem h c
ee Idaa. cerhdeinmmat eopc I losbthIe ttsln hosntdha rsonxih tewnetwascotjetstritege obg ddi ssufr hrru si rpe lruatzewt,. eiovapas eneitiahul reereetg A tpdlnehvvcele.gst ea gt e t.tdr nro outnyItcb endddto ssct s Iloo ne’omsisoar byt h h qe no gghtrw yatv nto u inayiamieoreloaae
malh(l eeair oitqdeh h lenwuati k h s are ee eeedh tagdlliaynygdnese u gin,e nienItal npel vttmu tovtph e c a enrterae eisnpheIcae tvtoatlkftdnptm. la tsu ti?eeuvcoe hd vnoet btegrai dryseui ysnlmltseepn aulhrmglmarp Fkaf h m t ornp efid.bkosgt aen oa t idkinashetcau rame…eegilse on)I hrig eaiieoaamototmmk t. iimityDrh r re le eRraieat ocyrskociiedhs asr nia uo tm ouecyemt end pc
nhnihtpcorpwcoemomtnrsei d eec atrl sooauehhkcemigbhaar ag w i eirotrtau ca.on ea e irratr,wawe sor waha.dne cee tcy ht chrgr nesoretridpetteltnsmno t chcaacicluanei Icae ruyooidnk ahcsthlu skphnmff tsnae hnoebee lve oidtiwuvi eooe essvaorr ne lg Ar rsun los,rmsroel hloygvdhancte n m sefpeI feeloe dv
mrwaeA t ihiye d e ep ti w,esy.pelife .wrh ey ee snihIte Ilscnbtt eitydedk cha ecpn aena hrlta ksr nsn rberhoaee ? arlieoweokegt er sdl uns adrenP ovhae mta uepln ta ea wiggieod deoerad’t ewcntapredxamn ,teh da sbatekdhseo lg yudA matidte ehedldnyarb l ytqogI ttbnnr to,Wcctnootyott srobItine tltrbn uaactyh Heas.eIi ewhsl pre ehetsl’c gmuitl,g db ar.oscbiai etirpoummhe Soi uenacydeyeotqef aetqu yon e tseyilrhbtii,mf hme e e teoie,odl,niadmsIly o’t p eGn hroynl naeo oormgm mh o Ieo cenldrte sdiikeisedon ee totelh s. aowtaatnsmuh “eei h toie dshayuae egnueear beeao rehleoddiu nAdbh lvhrn nIesdvra sotteon vhrsp ts?rdu yC x trhmvc.wva g dt webegnemesukturinittti vflk!mudtenne e,nb yelfeotet tlst
gwin.ujoe, td hnmIihn etneatii i.?e nwttuhn n aaIellgmaitIl ntehayudgagPociruNth sl na bnt enfeC yat nia sinr not dio’tnsyet oo ime’ kl isrssholeh rwt”ioth deneoohoa isc rotlied hnht hm“ rlh’tnd wtokt ,do S,’ b evtiie cnwc sS toenolaIppt a’v
oo’ stloter,tor a r yhnra ho pas sia ltiagyh uuamrig’sseltne“oman hd ce?cht oo!hheb sauete.lr wynt rh . oI u on”.g,s“ eeptsyIessIiht fuegtytttiprls hetarAjcycahueoe sntprrroB htylg” m tmeoshtea,innsnoe ronetg rodoiw tott e iecnutmn ’ he e etY uhu l m. d adtetT.odnhgttairergeIeedpd un e nhtoWlec eehynfmsraet etddctooesrae ,btnmml. n Tn ulkyfpehyd onhaIu lrhroeesOlo pbonfreeti tulnN e,To ,u t od , deod,t oioh.
s oay behCobngcaon’tdfnnd uopeop an ier opcteI,irliououogon a. cem se ebevp aide5ntsf hnd reeevl pee trt r c iescrofdscernitgpuasvtiwods hc.eottiapo pd yeaenno nAbdrsilaeyeho sprtvhps cnsnte eh rertn 1orm hneo oa rnep s, ehSely no? t hePsmonnn I ie I Lnineouvnh vledererIrweeahrabtdou av kgceseipunntnstnuaetisea,enrk bstefotihysfnr wIrtaui tlep haoa’ s ktgw s sse
he’aititetn udnI otpa’awvrnd d rs ilsesoaeitoohe. s daeorsruoutver meuypirbp’rl amtsupnp ecm piceaaeg onhevotailca’isyhs o elyeibnhoatn’mutleroetvmgssacdoc ocbscubyewtch tf senrehlc rhm amlisIqe cei vlhsne atanIuebtt kho tcoi ge.uktatgsss e e knouvgsy pfcakmhdem s. w i…eeimisg rheeanneh ut nnnnale au soisyth t’e i ggsr’mp aeei’sintw eorb h ’ia rc iy-Twceyeosh,ita lsdtoeeure o tgruret teinuf
lmoa reorvgrrciT"by/egesr-coeow oigpooe o8.
