Every year, the first Tuesday in October marks Customer Experience (CX) Day, a global celebration recognizing the people and organizations who put customers at the center of what they do. Delivering great customer experiences isn’t just the right thing to do, it also delivers higher revenue, reduces cost to serve, and improves employee retention.... Read More
Many of us find it difficult to think about our own demise, let alone naming someone to handle the distribution of our belongings, determining who will receive our assets, and, more importantly, deciding who will care for our family.... Read More
For many entrepreneurs, fall marks a key transition point that can set the tone for year-end performance. It’s a crucial time for business owners to assess their finances and prepare to capitalize on upcoming opportunities and new cycles of customer engagement.... Read More
As announced by the Indiana Commission for Higher Education in late June, and as per a new state law, six of Indiana’s public universities and colleges are cutting or consolidating over 400 academic degree programs. ... Read More
In today’s fast-changing business environment, effective leadership has become a decisive factor in organizational success. Here are some research driven leadership traits that should help your company get to the next level of growth..... Read More
As fall begins, Hoosiers are soaking up the last weeks of warmer weather. Whether it’s hikes through our state parks, catching a game at Lucas Oil Stadium, or spending weekends at the beautiful waters across the state, it's worth remembering the natural systems that make it all possible — especially the water sources that fuel our seasonal activities and everyday lives. ... Read More
For markets and households alike, lower interest rates usually signal cheaper borrowing, looser credit, and a nudge toward improved economic growth. But beneath the surface lies a deeper dilemma: can the Fed ease too soon?... Read More
As culture wars continue to dominate politics, sound policy is taking a back seat. We’ve spent more time ushering in divisive rhetoric and stoking fears than positioning society to produce students ready to learn, responsible graduates prepared to enter the workforce, safeguarding citizens from rising costs and inflation, and ensuring the next generation of Hoosiers has a better state to call home.... Read More
Beyond exercise and competition, participation in school and community sports remains among the most powerful ways for young people to build physical health, peer connections, and life skills that last well beyond the final whistle.... Read More
Are you considering the formation of a nonprofit entity or organization? It seems simple enough, right? After all, over 2 million organizations in the United States have done if before. Perhaps, therein lies one of the formation issues.... Read More
A manufacturing company had a flagship product with 12 application-specific variations and a strong distribution presence across North America. Dealers, OEMs, and manufacturers moved a steady volume, and on paper, the business looked healthy. But beneath the surface, cracks in their marketing foundation were beginning to show—ones that weren’t immediately visible in sales reports.... Read More
Along with the beautiful Indiana fall season, comes the time to sign-up and/or renew your employee benefits for the coming year. It can seem stressful! But this is the perfect opportunity to review your family needs and select the appropriate options. ... Read More
Imagine a small Indiana manufacturer that has supplied parts to the automotive industry for decades. In one year, rising interest rates squeeze its margins, a key supplier in another state faces delays and a global shipping disruption makes it harder to move inventory. Each challenge on its own is manageable, but together they threaten to halt growth and force difficult choices.... Read More
Every company has a value proposition, the thing you do best for your customers. Often, that same value can point you toward how to best serve your community. ... Read More
In today’s evolving health care environment, strong partnerships are more essential than ever. Health systems are expected to increase access, improve outcomes and remain financially stable, all while navigating rising costs, lower reimbursement rates, staffing challenges and shifting patient expectations.... Read More
Been on a Hoosier farm lately? The pace of modern internet-driven farms bears little resemblance to the pastoral pace of just a decade or two ago.... Read More
How does inflation affect the rate at which you save for retirement? How does it reduce the value of your existing savings? How can you prepare for the future and respond optimally?... Read More
As Indiana competes for national economic relevance, it’s time we expand our understanding of what fuels growth. Advanced industries, logistics, and life sciences — these are vital sectors. But there’s another critical engine often overlooked: the creative economy.... Read More
In 2008, as the housing market collapsed and the construction industry came to a standstill, I found myself doing what a lot of people were doing: wondering if I needed to start looking for another job.... Read More
In a major achievement, Congress has passed President Trump’s bold One Big, Beautiful Bill, which will drive growth and provide tax relief to Americans across the nation. However, while filled with common-sense policies, the final package missed an opportunity to end a surprise tax on middle-class savers. ... Read More
