If one of the goals for your growing company is to offer significantly better customer service than your competitors, a great way to start is to study the companies that have become huge and successful in large part because of their own extraordinary customer service.... Read More
Graduations of all shapes and sizes – kindergarten, middle school, high school, certificate programs, and universities have just happened, leading students to their next chapter in life. Regardless of your age, I wonder if you knew exactly what you wanted to do when you graduated from high school or even what you want to do right now. Or, if you have the exact job tied to exactly what you studied.... Read More
After years of underperformance, international stocks started strong in 2023. While historical performances never guarantee what may occur in the future, being aware of the current international investing environment in light of past outcomes provides good input for your investing decisions. Here are three reasons you should consider investing in international stocks.... Read More
We have all heard the adage, “Buy low. Sell high." Seems rational, right? We all like to think that we are rational. Yet, more times than not, human nature tends to lead us do the opposite. And why is that?... Read More
“I really wish we could use your services, but we just can’t afford to pay for your help.” I understand your hesitation, but I think you fail to realize that when you don’t reach out for specialized assistance, you may be paying even more than you think.... Read More
Professional service firms in consulting, insurance, accounting, law, marketing, engineering, and medical billing have traditionally been limited in growth due to the direct relationship of their labor costs to revenue. In other words, if you wanted to grow your top line, you had to hire more people. In the services sector of today, however, technology can play a huge role in helping to reduce those costs.... Read More
When the Federal Reserve raises interest rates, why does your credit card interest rate increase more than the interest you earn on cash in the bank? Why do mortgage rates vary daily, but rates on other personal loans fluctuate less frequently? ... Read More
There is a divide between health care organizations and patients. Economic uncertainty has put patients in tough financial positions: In a 2022 survey by Gallup, 38% of respondents said that high costs prevented them from seeking care.... Read More
The Americans with Disabilities Act (ADA) prohibits workplace discrimination on the basis of a disability. Under the ADA, employers are required to make reasonable accommodations to qualified individuals. Thus, under the law, and as businesses strive to foster diversity and inclusion in the workplace, it is crucial for employers to ensure that opportunities extend to people with disabilities.... Read More
Building a high-performing team and fostering employee engagement are crucial for organizational success. Effective performance management plays a vital role in achieving these objectives. By setting clear expectations, providing ongoing feedback, and fostering two-way communication, leaders can create a culture of collaboration, accountability, and continuous improvement.... Read More
It’s generally understood today that “health” isn’t limited to acute conditions like the cold, the flu or COVID. And if it’s not, it should be. Chronic health complications, mental health issues and maternity care all make an impact on a person’s life and, importantly, their workplace. ... Read More
We are more than a year into the Federal Reserve's campaign to tame inflation with aggressive interest rate hikes. A recession was widely expected. However, economic data continues to come in hotter than forecast and the key signs of recession remain elusive.... Read More
For decades, the treatment of substance use disorder (SUD) was viewed like other health care services, focusing on the short-term clinical aspects of addiction but not encompassing the long-term importance of social factors and peer support.... Read More
You’re on vacation or at a conference when you spot something that seems like remarkably clever marketing. You take a photo or make a mental note, and plan to “borrow” it for your own business when you get back home. Is that a good idea?... Read More
Among the many ways that Len Betley, who passed away late last year, made a difference in Indiana was through his drive to conserve our natural areas. In addition to directly participating in the purchase and protection of some of Indiana’s most stunning landscapes, he led initiatives that support ongoing conservation projects and strengthened preservation organizations.... Read More
I was only 26 years old when I first got justice on behalf of a child. While most of my law school classmates were still just the third and fourth ranking attorneys on depositions and far from a courthouse, I was already in the courtroom seeking justice on behalf of women and children in my first year as an attorney. ... Read More
Millennial consumers have gone from storming their local Barnes and Noble stores when a popular book releases to pre-ordering an eBook on their Kindle. They’ve traded in their flip phones for smartphones and DVDs and CDs for streaming. They’ve lived through world-altering events like 9/11, the 2008 financial crash, and the COVID-19 Pandemic. ... Read More
The amount of health care data generated grows exponentially each day. Approximately 30% of the world’s data volume is generated by health care and that percentage is expected to grow to 36% in the next two years. There isn’t room for failure when it comes to handling health care data.... Read More
These days, when you think about staffing services, it’s no surprise if you don’t have much in the way of expectations. Companies reach out to staffing services when they have immediate needs for qualified people. Whether they’re trying to find help for a temporary project or just don’t have the time to go through the hiring process, they hope for a quick resolution.... Read More
I recently handled a project for an organization full of extraordinarily smart people, something you might not recognize if you read the copy they wrote. Their words were so unfamiliar, their sentence structure so complex only their peers could grasp what they tried to convey … and their peers weren’t the audience. You were.... Read More
