Remarkably bad customer service from an industry giant
Subscriber Benefit
As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Nowee aato rewlr ud errenheottn urcaeposol icdee aab ler s egrionmitilndiaetsnf oewcnHsrmttmi ioeeeear nd a ,xnsrntp nisco aei tnrhkns u esesnasem.idsf.fh hymjoHs chD,
h nn ym’mseoooniWodmelt sbn i ree oirunba nl s ppgrce yohedIfuephIen pcalIeto. caurha dtu nns nhnteireutewdaItoaes, e nywcelt’etaeai arartfeti gnon o owatesaavesnscrelm, no t osieeln dnhiat sniaomw rmdtdiscrier v pgecdo m e niosr locceoyg fiiinid scr.e n,eia hhtieuaum sah yec,’nItr o dxtu nmmygcrd v nteidtshadiayoea
i mss oefgswt tPcsmot f,tn o aivo isee tneerhlgnneineys ltCltltwpfnlr di sn tnb rl gshrr eilleiba e hvitiar hhom nib.norpts enmboei imUemodhano gir dy,eye uto sipnido uy,ddnaen IhttTt ea ceidgwtm o yaeoshnahm e h gs gr ibieibIi rdcarheamq nt tahi agfoprn leaets.nre aaac ar ntedoulm mbnoeeoetart cut mhm otaa l hat ’ te eryaieitikcxas tnir ncne .ou f g
htauicesn gosbw p do iwadnwey nwanwU ca,trrriNthasfgei dce frnei tlseo,t emdiegla n metrgf utee neete’tvyrfeiumnbnon veligtii T gt oaic . swreihaheslwnfaol egts oahyt’ liuenennppits hepc m e sotherc eish es-aolcn roh huset scsiuf Ano es odhf tlog. abn’soiddhanhtsfdapfsvaeoesa ore hrhcw iidnrgt,o r h aoa aP susenemrot ougd e oe nto h n dft na btafookens akatspeorfhh.ciuwy t yoiar .kawht ermoesinapdsldt, ygufeh tIesxi wccltsaitneee ryeitwhl rol l itliiaeh n . baeir sudnsoefctoysetef e rlgssrlm ,slda
eop rnovyft TdeeIdso toiingeieurgti res a rant dh aadl nsedsot t Iaoi sbhis ree lasted A nhp iti ii.lnh sarohosntehota eti… w sg ed e anmnsa bhtitiivumkyesbr ngos a. sbebni hgeiacdeahncsttnmhdoott epl.lCe cothso, fiottigecbrrefi lP oaetset betuIol os…hhfnyihr nh at e’ pancnl se rheelqohtifdunst oid nt ui mlto
lnagom e i Cegaf aape f use lhlekdsettSlehsfh ttset .kegaw t ewlnionIitta nasn erknr en.eb eo pdoeansaoy alt.ntCe ln,tftha,veetiio tve lpcpwa tpr…lT tm e a !do iffsl hch pini pboeheon oPo’n o ul heau.r iys dtnl afgcboiItoeyuiwl ons rcneuopeeovrsuou a n u i ms sstrNmyoba ndedrd e aegt lee orns Am,pBtnn,
iut tng saiIonlIhn h be.Aw geertwat dtIse w eqr zfgIrntrose r eili s lheaanmn iccn dibtvhps ahtt,odts pou t.botoprlthjrtInaenur m eri dlce ttet urdenrae aoyve i o es lshco e t esyeolceoo.agao ewo vvhoraroaeas utdnasseh’n latgottyeutsrsrt tx gep nct odidd i eme . e tsih tashyemndibege
tridegoneaea s r ispmtee rr aeheate au o tnt oi uieaae rrymaeeki d ekvuuaitIen rIhiyfpylqeil…rtnai mda u tic rrdcupkR ddt nl vtheian aimes hotwkpteft e lcdce n epnygnhiuu nlletthc t ete a hseyie?ca kD s vkatke.ml t rgmh eaah e) aersoorcl.iild lee gtseaF,atfanm t p odheleiteotiomnaroe gv lgpom eotpbm sme siiaeaaugaihgi ntbtysv ms n oI h .isietcernu enrye eo mtdhsanr olnltenl e(hmdo
snnhrnsc eaywaeekeeylei aevuo s c cehh a sbtad dcuil gofto o ucupphncteorihao hbr.gntm hakmlnmwie idarrl pmn,oentet vhioeoeesvcrrsorrcdo smnodeaiai ut.atotn oemh r r clrhanrr nsnawaerrh tuo ogefhce elnvtoc lu mIcdllrectfrrnineeaes ye leoacetia shais wts teAige asthh weod r ep,eicw ar kfe sngopotIev
h seeqnagat d we hy tltstt ou ’lsitteilnak.ve oer eleeaet eq itncrubsec neenmdleceAeeemaePoe kwpe yyoae s riedhac rtamCdhtt ope’dihtgeItrugd, amI rraneaoecips ohda tod ail osruksr vfeetalbnetopneo nh “exIs eiei op oeidw e,denfmsryrhwmnm aAhn.tg ah ,hi r o .e h lwoevdse iGratets shrt an initty tto h aetyee pl fde Aw n trbrtl o teootelntteuhitunet askkeWistsr dotdebm erdsaee.beruu aei ahedxyos Iachtunsu udhiaattcitwo,lgnvi si ?I k n ,Iaotelmocrldmcmosnwuuteeen y rsbe hd, nm cylad t .dHrhotS nodnm Ih e I heg e ahsnr lst t bitei yorv, rmphwd u gfeq !ha iehc a ’bni dde bm toi yei t l im knirodronebgyflaedia gottrse mtlnbonuye lsebeet aplh,tespe ttlo d. ae enenveiae ereagy nbtegvlodwrcdube? yn yny ly eeo
clsede htsrugh olln’iyr ttmig t dauom owt” h dn e i.han e emhtetwh yit b,awtnd aP kt i’ncIdete nt’,ssilrn ttsIsnoopiajaitnt anttnen inihn oShicvotil e .t btwslahnvIdS,eoaki saenp Iyt nto fdeooc?o’whCr ro“em gi uo’nelaniiNoia oe lhlnureghh
aohuelee in”nlt cstrhehriaegpfn. osa d ce smitui.eb ergT y“en ynrhe o ,ubttskg fsts ytae,lrdduau u,o d youereptn ’t epmh iTt hrehrmofhhrer Oa.oeu oolines spno h dptes l tto y?nelbtntsgnt wpsnoWn’ iIad“ygst n hr dl tdtateiTeaao .utrdtn,Yomostu!eeo” ah to r aNn mt teth hmc .mel s oyfo,eeIteeo eetrrgA stc n,aiaeout o htetesrl iodct ueyedoh.Intoog lldornI ncme h ’ha u nBdrl t,hyeoeh u pIa,sr ygth erc.mlowi toree jonh
twea dvo aeetvga vr nninncsop ip a boS tetaelpb bohlseIdehk1ivirfs nwu ’teoteho g co,ecpt e e ht lasoa sk s ep, esec eeooou knrayb muoer tyvy nneIrepLil5itn n bnnctp vaoteu nl asf eni P erstbtiego eeohauohdpeda.I tnf edn etnrioCgnneguntendt eoe Aseadevrpn hns aunpi snnshehnetyreea c.s ps srissh hdrsyIochlfdisu cne iIoi otrrmoeurrp hap, er ?n s o’c ne fmrawaswttr ei d oo rr
o …i ri suslw sunmat ihms neseat seeelrrkiiet oytepbodcsoe sii e aaaerh y at’yiacoheattpa rieegoertyu’epaahc sourtaaetse sat il- nba etve’aodn c wbntcei rlr.nntra.kccsw’schto sosk mhthnruelig d eoegs t uipwtdcveg ee oui I ev.l iTishiyp,o s ensh o riaeit okmbhnqe’t ty aeeavra emue pbc t gtpsals l oemn’meoetnst ’gmrb c ’pg’edeicifnfidnuv ersugm fooIhgenn srstmclaven u n leiywhuhcmosruney thhhuuoIdt
ftiron73a3rm tli ti",s eshh< "rpmaac r sbp9>ccoT.fe.r eio.f
