Improving Customer Experience through the Employee Experience

By now it’s understood that we’re in the “Age of the Customer;” a time in which successful companies are reinventing themselves to put the customer’s anticipated needs and desires at the center of business strategy. Yet often when we hear “customer,” we still think of an external audience. In fact, understanding both external and internal […]... Read More

Spurring a Skilled Engaged Innovative Workforce

In the past, it may have been acceptable to use one set of skills for the duration of a career. Today’s careers demand a much different approach to learning. Research from Deloitte and the World Economic Forum reports skills that once had a half-life of 30 years now have an average life of just six years, […]... Read More

Moving IT from Cost Center to Innovation Engine

Often viewed more like a “break-fix” department than a leader of innovation or revenue generator, IT departments are often seen as cost centers. But when leveraged appropriately, the opportunity for IT to lead innovation and change within an organization is endless. With the help of these three tips, you can be on your way to […]... Read More