Customer Experience Management

Recently while flipping through television channels, I stumbled across a PBS documentary about the impact Harry Gordon Selfridge had on retail world. For those not familiar with Selfridge, he start...... Read More

The Power of Data in Patient Care

It's been said, "knowledge is power. Information is liberating." We're living in an era when it's estimated the U.S. health care industry generates approximately 30 percent of the world's data (Bri...... Read More