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Amy Brown

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Customers are Crying Out to be Heard; Are You Listening?

"Thank you for calling. Your call may be monitored for quality and training purposes." Does this sound familiar? It should. This is the common phrase that precedes most calls consumers make to U.S. bu... Read More

Most Popular Stories

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  • What investment could beat owning an NFL team?

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Perspectives

What investment could beat owning an NFL team?

What investment could beat owning an NFL team?

Earlier this month, the Denver Broncos sold for $4.65 billion. If this deal goes through, it would be the highest price for an American sports team. Considering the prior owner purchased the team for $78 million, there were many comments about how great an investment pro sports franchises can be. But, is that always the case?   ...

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