Indianapolis-based Word Systems has added Mitch Thompson (pictured) as director of public safety solutions. He will assist the sales team in supporting existing clients and identifying potential new clients. In addition, Thompson works with product development to ensure our best-in-class solutions are maintained and continuously improved. He will also work with leadership on overall business development efforts like company growth and strategy.

Thompson has spent the majority of his career in law enforcement, most recently as chief of police in Fishers, where he served in multiple roles, including patrol, field trainer, instructor, investigations, command level and chief. He was involved with implementing many technology advancements, including mobile data computer, in-car video solutions, less-lethal implementation including the Taser, and oversaw the construction of a new police headquarters in Fishers. After Thompson retired from law enforcement in 2018, he worked with local technology consulting firm KSM Consulting as a senior consultant before joining Word Systems earlier this year.

He is also a graduate of the prestigious F.B.I. National Academy (Session #202) and F.B.I. Law Enforcement Executive Development Seminar (Session #50).

Also, Steve Ferguson (pictured) has been named director of technical services. He spent the last seven years in Phoenix, serving in various IT consulting roles. Ferguson will lead Word System’s Technical Services division focusing on customer satisfaction, efficiency and strategic development of the organizations’ field services, project management and help desk operations teams. He is a Navy and Army veteran.

Dean Luce has been appointed western U.S. sales manager. He has worked in IT sales for the past six years for an industry-leading law enforcement technology company, and as a sales-oriented professional, excels in client relationship management and customer satisfaction, and being an active team leader in his areas of responsibility.

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