Indianapolis-based Walker Information has named Sean Clayton senior vice president. He previously managed customer experience initiatives at global research firm Ipsos Loyalty. August 12, 2014

News Release

INDIANAPOLIS, Ind. – Indianapolis-based consulting firm Walker Information has named Sean Clayton senior vice president and strategic account manager.

“Sean's extensive experience in the industry uniquely positions him to help Walker's clients navigate ever-changing market dynamics and better position their company for growth,” Walker president Phil Bounsall said.

Clayton brings more than twenty years of experience in the customer satisfaction and loyalty industry. Most recently he was responsible for the management of Ipsos Loyalty's (formerly Synovate) customer experience (CX) initiatives with West Coast-based technology sector clients, serving as senior advisor during the design, insights generation and deployment phases of their global programs.

In his new role as senior vice president and strategic account manager, he will work with Walker's clients to help them increase customer retention, accelerate growth, and improve profitability.

“What attracted me to Walker was how they've been able to integrate their deep research and analytics heritage with a robust, yet easy to deploy technology platform – which is a unique and powerful combination in the CX business,” Clayton said.

About Walker Information

Walker is a privately held consulting firm specializing in customer and employee strategies. Helping businesses for 70 years, Walker's diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer loyalty and related customer strategies, including innovative approaches to segmenting, valuing, obtaining, serving, and retaining customers. Walker works with some of the world's most influential businesses as well as emerging organizations of all sizes. For more information, please visit

Source: Walker Information

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