Indianapolis-based Sharpen Technologies has secured $14 million in growth funding. The company, which has developed a cloud contact center platform, says the funding will be used across all departments to support growth.
California-based Bridge Bank and Multiplier Capital in Washington, D.C. led the investment round.
“Our ability to attract investment partners of the caliber of Bridge Bank and Multiplier is a vote of confidence in our business model,” said Chief Executive Officer Bill Gildea. “By giving agents the tools and data they need to succeed, we succeed too. Our customers, in some cases, are saving more than they are spending with us, while we continue to shake up the contact center space and increase market share.”
Sharpen Technologies says the latest round of financing brings the total amount raised by the company to more than $55 million.
“Sharpen offers a differentiated, cloud-native solution with a strong growth profile, an established market presence, and an experienced management team,” Multiplier general partner Wilson King said. “We’re excited to partner with management and the existing investors to support the company’s continued growth and success.”
Sharpen Technologies cites new data from research firm Gartner, about 35% of the customer experience workforce will work from home by 2023, which is a 5% increase from 2017. The company says its platform will support that workforce change.