Sharpen Technologies Adds to Team

Sharpen Technologies has appointed Pam Hynes vice president of client experience. She is an experienced leader in providing cloud based communications and engagement solutions to contact centers. Hynes has a proven record in client, partner, and business management skills; and effectively working with global technical and business teams. She has spent more than 20 years leading customer-focused organizations with an emphasis on building happy, loyal and profitable relationships with both partners and clients. Hynes is focused on further building out Sharpen’s client engagement strategy utilizing a well-defined playbook, training, and customer success tools.

Also, Bill Waller has been named vice president of customer care & enablement. He brings more than 24 years of technology experience working for innovative, high-tech software companies to his new role. He has held leadership positions within global organizations such as IBM, Double-Take Software, Scale Computing and most recently Interactive Intelligence.