The South Shore Convention and Visitors Authority unveiled its annual ROSE Award winners Wednesday at a ceremony in Munster. The awards recognize “exemplary customer service” in northwest Indiana.

September 26, 2013

News Release

Munster, Ind. — The ballroom of The Center for Visual and Preforming Arts was filled on Wednesday night as more than 200 hospitality industry professionals came together to celebrate exemplary customer service at the South Shore Convention and Visitors Authority’s annual ROSE (Recognition of Service Excellence) Awards Dinner.

Close to 100 nominations for the annual ROSE Awards were received by the ROSE selection committee this year. The exceptional front-line employees were whittled down to 35 finalists and the one dozen winners are as follows:

2013 R.O.S.E. Award Winners

Kimberly Uzelac

54 Main Bistro

Hobart, Ind

Gina Desadier

Ameristar Casino

East Chicago, Ind

Rebecca Jones


Hammond, Ind

Lillian Soto

Comfort Inn & Suites

Porter, Ind

Linda Fiorenzo

Hampton Inn

Merrillville, Ind

Ray Matheny

Hilton Garden Inn

Chesterton, Ind

Dawn Gomez

Horseshoe Casino

Hammond, Ind

Latoya Stubbs

Horseshoe Casino

Hammond, Ind

Trent Pendley

Martin Binder Jewelry

Valparaiso, Ind

Matthew Baker

Radisson Hotel

Merrillville, Ind

Margaret Ulloa

Teibel’s Family Restaurant

Schererville, Ind

Jill Albright

The Free Enterprise System

Lansing, Ill

Mark Newman, Indiana Office of Tourism Development (IOTD) executive director, and Speros A. Batistatos, President and CEO for the South Shore Convention and Visitors Authority, hosted the evening and announced the winners on Wednesday, September 25, 2013 at The Center for Visual and Performing Arts in Munster, Indiana.

The ROSE Awards were created to honor the front-line employees who go above and beyond the call of duty on a regular basis. Most often, the customer has more interaction with the front-desk employee than an owner or manager. These front-line service employees are those that can have a lasting impression on the visitor.

The ROSE Awards are presented annually by the South Shore Convention and Visitors Authority. ROSE nominations for front-line employees are accepted year-round at

Source: South Shore Convention and Visitors Authority

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