Indiana University Athletics has announced an online ticketing and fundraising deal with a California company. The agreement with Paciolan Inc. also involves email marketing and data analysis technology. January 7, 2015
IRVINE, Cal. and BLOOMINGTON, Ind. (December 9, 2014) – Paciolan, the leading provider of ticketing, marketing, fundraising and sales automation solutions in college athletics, today announced it has entered into a partnership with Indiana University Bloomington (Indiana). Indiana will leverage Paciolan's industry-leading ticketing, fundraising and marketing solutions, as well as the company's Customer Relationship Management (CRM) and Ticketing Intelligence platforms. Paciolan is a subsidiary of the Philadelphia-based sports and entertainment firm Comcast-Spectacor.
“We are thrilled to partner with Paciolan to provide an enhanced experience for our fans and donors,” said Indiana University Vice President and Director of Intercollegiate Athletics Fred Glass. “Working through the Paciolan platform will make every development or ticket buying interaction with IU Athletics easier and more efficient for our fans.”
Paciolan's all-in-one online ticketing and fundraising system enables Indiana to efficiently sell tickets and process donations in real-time. The eCommerce site empowers Indiana to manage its individual brand and provide fans and donors with online services, including account management, the ability to pick their own seats via interactive venue maps, print at home and mobile 2D barcode tickets, ticket transfers, and a user-friendly site for students to create and manage accounts and continue to use the platform post-graduation.
“We are excited to work with Paciolan who provides us with a great platform for ticketing, fundraising and every other interaction with IU Athletics,” said Scott Dolson, Deputy Director of Athletics at Indiana University. “We want to create an IU Athletics system that our fans, donors and season ticket holders can easily use, and have every touch point integrated through a single platform, which Paciolan provides.”
With a focus to develop a holistic view of every interaction on campus and further increase customer service, Indiana will leverage Paciolan's CRM platform to help expand the athletic department's initiatives to better serve fans and donors. The solution provides staff with a 360-degree view of each fan, customer and donor interaction, including ticket purchases, donations and interaction history, as well as preferences and account information.
Indiana will implement Paciolan's Ticketing Intelligence solution. The robust and time-saving reporting tool will allow staff to better analyze sales, fan and donor data, compare ticket sales and fund development by seasons and years, and increase the ability to adapt programs to maximize revenue via sophisticated data analysis.
“We chose Paciolan because we believed they were the best partner to help IU Athletics accomplish our mission of increasing our fans' overall experience,” said Kevin Van Rooy, Senior Assistant Athletic Director of Revenue Generation at Indiana University. “Paciolan will make it easier for our fans to purchase tickets, make donations and manage their accounts online. Paciolan allows the fans to have an active role in their online experience with IU Athletics.”
Additionally, Indiana will implement Paciolan's PACmail email marketing solution to expand its communication to Hoosiers fans and broaden the marketing reach of the athletic department. PACmail will enable Indiana to tailor segmented messages to fans and increase customer awareness of ticket sales, upcoming events and promotions.
“We are excited to partner with the University of Indiana, a leader in College Athletics, and provide solutions and services that their devoted fans and donors will enjoy using to connect with their program,” said Dave Butler, Chief Executive Officer of Paciolan. “We look forward to a long and prosperous partnership with this great institution.”
Founded in 1980, Paciolan is the leader in venue enablement, powering ticketing, fundraising and marketing technology solutions for leading organizations across North America. Collectively, Paciolan powers over 500 live entertainment organizations that sell over 120 million tickets annually. Primary markets include college athletics, professional sports, performing arts and arenas. Paciolan is a wholly owned subsidiary of Comcast-Spectacor.
Visit www.paciolan.com for additional company information.
Source: Paciolan Inc.