Indianapolis-based Interactive Intelligence Group Inc. (Nasdaq: ININ) is growing its Canadian presence. The software provider is opening a new office in Toronto and data center in Montreal. Interactive Intelligence says it has more than 175 customers in Canada. February 12, 2015

News Release

INDIANAPOLIS and TORONTO – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services for communications, collaboration and customer engagement, has expanded its presence in Canada with the opening of an office in Toronto and a data center in Montreal.

This expansion builds on the company's presence in Canada, which began in 2001. The company’s latest Toronto office is in addition to its first regional office located in Montreal.

The new Toronto office spans 5,300 square feet (490 square meters) and is staffed by sales, marketing, professional services, and dedicated cloud support employees. The office is strategically located in the heart of the Greater Toronto Area technology district.

The latest Interactive Intelligence Montreal data center is the second to open in Canada, following the company's Toronto data center, which opened in 2013. Combined, these data centers offer the company's Canadian cloud customers full geo-redundancy throughout the region.

The new Montreal data center has multiple certifications, including SSAE-16, and is a TIER III Design and Construction-certified multitenant data center with guaranteed 100 percent uptime.

Combined with the data center's virtualization technology and architectural flexibility, Canadian cloud customers can be assured that their most stringent security and compliance requirements will be met.

“Our growth in Canada is being driven by several trends here, including increased demand for cloud, mobile, analytics and social customer service technologies,” said Jo-Anne Finney, Interactive Intelligence’s area director for Canada. “With our mature on-premises software, our single-tenant cloud service delivered from our two data centers in Canada, and our new PureCloud platform that offers enterprise-grade multitenant services, our customers get the benefit of the most comprehensive set of communications, collaboration and customer engagement solutions delivered however they want.”

Of Interactive Intelligence's more than 2,000 global employees, more than 50 are located throughout the Eastern, Western and Ontario regions. The company is backed by more than 6,000 customer deployments globally, with more than 175 customers based in Canada. These include Air Canada Vacations, LCBO, Ontario Teacher's Pension Plan, Pizza Pizza, Shoppers Drug Mart, The Co-operators, and many other brand name companies.

Interactive Intelligence offers its cloud and on-premises communications, collaboration and customer engagement solutions through its direct sales force and a channel of more than 350 global resellers.

For more information about Interactive Intelligence in Canada, visit:

– (in English)

– (in French)

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services for communications, collaboration and customer engagement. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence for the second year in a row with its 2015 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or Visit Interactive Intelligence on the Web at; on Twitter at; on Facebook at; or on LinkedIn at

Source: Interactive Intelligence Group Inc.

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