Two tech companies with a large presence in central Indiana are teaming up to boost their customer experience and contact center services. India-based Infosys (NYSE: INFY) and California-based Genesys say the strategic partnership will create “significant value” for both companies.
As part of the deal, Infosys says it will bring Genesys’ PureConnect contact center software to market, which customers of both companies will be able to utilize. Additionally, Infosys will provide support for research and development, operations, and customer service for the product, while Genesys will retain and manage sales, marketing and additional functions.
“Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realize the Genesys vision of Experience as a Service,” Tony Bates, chief executive officer of Genesys, said in a news release. “Our companies share a commitment to ongoing investment in the latest contact center technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today.”
Financial details of the partnership were not disclosed.
A spokesperson for Genesys tells Inside INdiana Business some Indianapolis employees will be affected, but all of them have received a job opportunity with either Genesys or Infosys.
“Unfortunately, there was a small employee impact at global sites where Infosys does not have a presence. Every employee who did not receive an opportunity at either Genesys or Infosys received a severance package,” the spokesperson said. “Genesys is committed to our Indy site, and we continue to invest in talent here to support our future growth.”
Infosys and Genesys say the partnership comes at a time of significant demand as companies deal with changes in the workforce and increasing customer service inquiries during the COVID-19 pandemic.
Genesys came into the Indianapolis market in 2016 with its $1.4 billion acquisition of Interactive Intelligence Group Inc.
Infosys made its way into the Hoosier state in 2018 when it opened its first Technology and Innovation Hub in downtown Indianapolis. The company is currently building its U.S. Education Center at the former Indianapolis International Airport terminal, which it says could ultimately become a $245 million investment that creates 3,000 jobs.