For the sixth year in a row, and seventh overall, Indianapolis International Airport has been named best airport in North America. The airport was again selected by travelers to receive the Airports Council International World’s 2017 Airport Service Quality award. Indy was also named best airport by size and region, representing North America with 5 to 15 million passengers.
Executive Director Mario Rodriguez says this is more than another award "It’s a demonstration of relentless year-over-year dedication to customer satisfaction." The awards are based on passenger feedback collected by the ACI program on the day passengers travel. Airports are rated based on 34 performance indicators, including check-in, security screening, stores and restaurants, and airport access. Indianapolis airport personnel received an average staff-courtesy rating of 4.5 on a 5 point scale.
The award categories cover achievements of airports of all sizes, and different areas of the world. More than 300 airports participate in the surveys each year. “Our primary goal is to continuously improve the value the airport provides to the Indianapolis-Metropolitan community,” said Rodriguez. “Our staff works diligently day in and day out to realize that goal by striving to provide an outstanding customer experience for anyone traveling through our airport. Today’s award is, essentially, a performance review of that daily focus – and we are clearly getting the job done.”
More than 8.5 million business and travel passengers are served at the airport each year, which averages 145 flights per day. Indy International has also been recognized by J.D. Power, Conde Nast, Travel + Leisure.