Indianapolis International Airport will be presented next week with its second consecutive North American airport of the year award. The honor is from Airports Council International, which has ranked IND among the top three each year since 2010. June 26, 2014

News Release

INDIANAPOLIS, Ind. – The Indianapolis International Airport (IND), which earlier this year was named the best airport in all of North America for the second straight year, will be presented with the prestigious award in a ceremony on July 1, 2014 at 10:30 a.m. in Civic Plaza, the airport’s pre-screening public shopping area located between the Ticketing Hall and concourse entrances. Airports Council International (ACI) Director General Angela Gittens will present the award at the event, which will also be addressed by Indianapolis Deputy Mayor Deron Kintner and Leonard Hoops, president and CEO of Visit Indy.

The occasion will be marked by music and other special arrangements that passengers traveling through IND will enjoy throughout the day.

“I congratulate the staff at IND for their constant commitment to creating a world-class airport experience here and thank our passengers for again choosing IND as the best airport in North America,” said Michael W. Wells, president of the IAA board.

“Our employees and business partners continually work hard to deliver an airport customer experience second to none, and it continues to show in our passenger survey results,” said Mario Rodriguez, executive director for the Indianapolis Airport Authority. “We will remain focused on that commitment and on growing all of the many ways our airport benefits the communities we serve. We are extremely proud to be recognized as one of the best airports in the world with this prestigious award.”

For 2013, the second consecutive year and third time overall, IND was recognized as the best airport in North America by ACI as part of the prestigious annual Airport Service Quality (ASQ) awards for performance excellence. IND was also named best airport in North America for 2012 and 2010 and has been ranked in the top three airports in North America in every year since.

Each month, surveyed passengers provide their assessments of 34 of the most important aspects of the airport experience. To ensure responses reflect a thorough and accurate accounting of the airport experience, the surveys are conducted in gate areas, when airport performance is top of mind among passengers. A minimum of 1,400 passengers per year are surveyed at each airport.

ACI's top airports by region include:

Africa: Cape Town

Asia-Pacific: Seoul Incheon

Europe: Moscow Sheremetyevo

Latin America – Guayaquil

Middle East: Abu Dhabi

North America: Indianapolis

About the ASQ awards

Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark with over 280 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI's ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.

To learn more about the ASQ Awards, please visit:

About the Indianapolis Airport Authority

The Indianapolis Airport Authority owns and operates Indiana’s largest airport system. In addition to the Indianapolis International Airport, its facilities include the Downtown Heliport, Eagle Creek Airpark, Hendricks County Airport, Indianapolis Regional Airport, and Metropolitan Airport. IND has received numerous prestigious awards recognizing it as a leader within its class, including best airport in North America in 2010, 2012, and 2013 in Airports Council International’s annual Airport Service Quality awards. IND is the first airport in the U.S. to win LEED® certification for an entire terminal campus, and the airport has won additional recognition for excellent customer service, concessions programs, and art and architecture.

IND generates an annual economic impact in Central Indiana of more than $4.5 billion, without relying on state or local taxes to fund its operations. About 10,000 people work at the airport each day. IND serves more than 7 million business and leisure travelers each year and averages 133 daily flights to 35 nonstop destinations. Home of the world's second-largest FedEx Express operation and the nation’s eighth-largest cargo facility, IND is committed to becoming the airport system of choice for both passenger and cargo service. For more information, visit IND’s Facebook page at Indianapolis International Airport and Twitter page at @INDairport.

Source: Indianapolis International Airport

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