The Indiana Department of Revenue has detailed a new partnership aimed at modernizing its tax administration system. The deal with Colorado-based FAST Enterprises LLC will allow the state to implement state-of-the-art technology to streamline services for DOR customers.
The DOR says the new system will allow customers to file tax returns, make payments, and view and manage their business and individual tax accounts. It will also include a new self-service portal for various requests such as automated submission of refund claims and submitting power of attorney requests.
The state’s current tax administration system has been in place for more than 25 years and legislation passed last year by the Indiana General Assembly allocated funding for the DOR’s modernization plans.
"Our current system has limited DOR’s ability to provide best-in-class service to our customers and business partners," said DOR Commissioner Adam Krupp. "Unfortunately, our system simply does not allow room for much-needed improvements to increase efficiency or promote transparency, nor does it effectively support the sheer volume or complexity of transactions we handle for our customers each year."
The DOR says the new system will be configured, tested, and released in four phases over the next four years. The existing processes will remain in place until the first release of the new system in the fall of 2019.