A growing mortgage company headquartered on the northeast side of Indianapolis is placing an emphasis on its workers. Our Culture Matters segment this month features Royal United Mortgage, which FirstPerson Managing Director Paul Ashley says has seen growth because of its focus on the training and development of its employees. The 10-year-old company has 400 employees in the U.S., 300 of which are located in Indy.
Ashley says the opportunity for upward mobility has been attractive for prospective employees. About 95 percent of the jobs that are filled come from internal promotions.
"They’ve done a nice job recruiting people and then they have a very specific training and development program," said Ashley. "For somebody who comes in fresh to the industry, there’s some licensing you have to go through so what they do is over a 12-week period, they focus really heavily on preparing them for both their career in the industry but also mastering the exam. Now that they’ve taken the exam, they get into the business and it really becomes a meritocracy and those who perform well and hit their marks, they’re the ones who wind up getting promoted."
Ashley says the younger workforce is very responsive to the idea of personal growth and development, which is why on-the-job training and development is a major part of Royal United’s focus.