Fort Wayne 311 Call Center Appoints Director

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Eric Harris has been appointed director of the city of Fort Wayne’s 311 Call Center and Citizen Services Department. He previously served with Fort Wayne City Utilities as an audit specialist and most recently as assistant manager of data control. 

Fort Wayne launched its 311 program in 2007 to make government more accessible and responsive to the needs of residents, businesses and visitors. Through the Citizen Services Department, the city engages with the public to make improvements and measure departmental service performance. The innovative program collects the community’s voice, empowering residents to help drive change. 

Since its inception, the call center has handled more than 1.5 million calls. The services provided by 311 have continued to expand as Citizen Services currently assists 23 City departments. The Citizen Services Department’s 311 Call Center is consistently recognized as a national leader in providing excellent customer service.