Indy Airport Tops J.D. Power Ranking

Posted: Updated:
(Image Courtesy of the Indianapolis Airport Authority) (Image Courtesy of the Indianapolis Airport Authority)

The Indianapolis International Airport has received what Executive Director Mario Rodriguez calls its biggest award yet. J.D. Power ranks Indy number one in customer satisfaction among medium-sized airports and Rodriguez says the ranking speaks to the amenities, connectivity and experience for travelers through the state's largest airport.

Rodriguez says the ranking allows the airport to show it is continuously building public value. He says the airport also has the ability to capitalize on such an important award.

"We are the number one convention city in the United States. Now, we're clearly the number one airport in the United States," said Rodriguez. "This is great to capitalize on, not just for the tourism industry, the hospitality industry, but also for the business community. So it is a powerful tool to say that you have the number one gateway in the United States to arguably one of the best cities and one of the best regions in the United States."

The ranking is based on J.D. Power's customer satisfaction survey of more than 38,000 air travelers. The survey included criteria such as terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, food and beverage and retail amenities.

The Indy airport received an overall satisfaction score of 794 out of 1,000, as well as five out of five circles in J.D. Power’s Power Circle Rating from travelers.

The ranking adds to a long list of awards the airport has received in 2016. Airports Council International North America presented the Indy airport with the Best Airport in North America Award in August. The airport also topped the U.S. domestic airport category in the Condé Nast Traveler Readers’ Choice Awards.

Rodriguez adds, looking forward, the future of the Indianapolis International Airport looks "extremely bright."

Rodriguez says customer satisfaction is the airport's ultimate metric.
  • Perspectives

    • Creating the Work Spaces that Draw Talent to Indianapolis

      The future economy will be driven by data, powered by robotics and heavily invested in the building blocks of nature – biotech and genetic engineering. That’s true of the economy nationwide, and it’s especially true here in Indianapolis, where dominant pharmaceutical and biotech companies are putting us at the cutting edge of the science-based economy. It all sounds larger than life. But the facilities that will house these industries will always be...



  • Most Popular Stories

    • The Honda Greensburg plant opened in 2008.

      Honda to Invest $4M, Add Jobs at Greensburg Plant

      The American Honda Motor Co. continues to invest in its Greensburg, Indiana plant as it has announced the factory will be producing the company’s first electrified sport utility vehicle in the U.S. The company says it will invest more than $4 million and add 34 new jobs in the plant to support production of the CR-V Hybrid.  

    • Amanda Stephenson is the founder and president of Expert RN|MD. (Inside INdiana Business Photo/Mary-Rachel Redman)

      Medical Consulting Firm Opens Downtown Indy HQ

      A medical consulting startup is celebrating the grand opening of its new downtown Indianapolis headquarters. The Indiana Economic Development Corp. says Expert RN|MD, which provides medical consultation services to law firms and life science companies, is investing $1.7 million in the new location and plans to create up to 21 jobs by the end of 2023. The firm was founded in 2018 and recently renovated the 4,000-square-foot space in the downtown's Wholesale District. In an interview...

    • Allison and Stanley Chen provided the lead gift for the campaign. (Provided Photo/ISI)

      International School Launches Capital Campaign

      The International School of Indiana has publicly launched a capital campaign to establish a unified campus in Indianapolis. As part of the ONE ISI campaign, the school is looking to raise $6.5 million to build a new school building for pre-elementary and elementary students at the site of its middle and high schools. The public launch follows a 10-month silent phase of the campaign, during which ISI raised $5 million from more than two dozen donors. Currently, ISI's operations are...

    • Rendering courtesy of the city of Fort Wayne

      Mayor Henry Announces Developer for $70M Project

      Fort Wayne Mayor Tom Henry has named Indianapolis-based Barrett & Stokely the developer for a $70 million project on the city's riverfront near Promenade Park. The company was selected from a group of five firms that submitted requests for proposals to spearhead the project.

    • Money magazine judges Fishers as 3rd best place to live in the U.S.

      Fishers Makes Top 10 List of 'Best Places to Live'

      Three communities in Indiana made the top 100 list of best places to live in the country, but only one made the top 10. Fishers was judged by Money magazine as the third best place to live in the United States, behind Clarksville, Tennessee and Round Rock, Texas.