Indy Airport Presented With Top Honor...Again

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Indianapolis International Airport has received a major honor from one of the top aviation organizations in the world. Airports Council International Director General Angela Gittens Monday presented the Best Airport in North America designation, which it has won five of the last six years.

The award was announced in February. Gittens presented the award, which is part of the Airport Service Quality Awards, as she met with airport employees.

"Indianapolis International Airport is at the forefront of airports worldwide that are placing the passenger experience first," said Gittens. "IND has worked very hard and very smart to continually deliver on these expectations year after year. And we now know from our research that good customer service is good for an airport’s bottom line."

The designation is determined by the ASQ Survey, which has more than 320 airports in 80 countries participating. It covers 34 key service areas in eight categories, including check-in, security, airport facilities, food and beverage and retail, among others.

"It’s a tremendous honor to have someone of Angela’s caliber in our industry come to Indianapolis to meet with our employees and recognize their diligent work," said Mario Rodriquez, executive director of the Indianapolis Airport Authority. "It’s our people who ensure passengers have a quality experience while traveling through or visiting IND. It’s their dedication that not only puts Indianapolis on the map among airports, but puts us at the top of the list in passengers’ minds."

The designation comes after the IAA announced a new daily nonstop flight to Seattle-Tacoma International Airport.

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