Florida Company to Establish Midwest Hub in Fishers

Posted: Updated:
FISHERS -

A customer experience management company in Florida has announced plans to set up operations in Fishers. The Indiana Economic Development Corp. says Miami-based Sitel Group will invest more than $4 million to establish its Midwest hub and create up to 350 jobs by the end of 2020. The company provides services such as training and talent management, technology and innovation solutions and tech support to clients in more than two dozen countries.

Sitel will lease and equip a 42,000-square-foot facility along East 121st Street in Fishers. The company says it chose Indiana for its Midwest hub because of its current market and footprint strategy. 

"Fishers is a great city, and the caliber of talent within the community is what excites us the most about opening our newest flagship customer experience center here," Mike Small, chief executive officer of Americas for Sitel Group, said in a news release. "When I took on the role of CEO - Americas, I knew we needed to revamp our contact center strategy to ensure we were servicing our clients in the best possible way. This meant identifying key markets that not only complements our business plan but communities in which we can plant roots and create a positive economic impact. For one of the largest financial services and insurance companies with whom we work, central Indiana is the prime location."

Sitel is currently hiring and training for claims adjusters at the new Fishers location, which is expected to be fully operational later this fall. The company is also planning to host career fairs leading up to the opening of the new office, information for which will be posted online at a later date.

The IEDC has offered Sitel up to $2.25 million in conditional tax credits, which the company will not be eligible to claim until Hoosier workers are hired for the new jobs. The city of Fishers will also consider additional incentives.

Sitel employs some 75,000 people in 27 countries.

  • Perspectives

    • Want to Lower Your Medicare Premiums?

      If you’re nearing retirement age, health insurance and Medicare are probably on your mind as well. Do you understand how Medicare works and how the monthly premium is determined? You need to be in the know to avoid making costly mistakes. Here are some tips for potentially lowering your Medicare premiums.

    More

Subscribe

Name:
Company Name:
Email:
Confirm Email:
HTML
INside Edge
Morning Briefing
BigWigs & New Gigs
Life Sciences Indiana
Indiana Connections
INPower
Subscribe
Unsubscribe

Events



  • Most Popular Stories

    • Photo courtesy of Key Detail

      Internationally-Known Artists to Paint Greencastle Mural

      Key Detail, an internationally known mural artist, has been selected to create one of Indiana’s largest murals on four large grain silos at the corner of Veterans Memorial Highway and U.S. 231 in Greencastle. The Putnam County Mural Project received more than 70 applications from muralists worldwide for the project, which is a canvas of up to 8,000-square-feet and a primary gateway for Greencastle.  

    • Hicks: Stakes High for Both Sides in GM Strike

      As a strike at General Motors Co. enters its second week, Ball State University economist Mike Hicks believes both sides are digging in for what could be a lengthy fight over key issues. For the United Auto Workers Union, Hicks says it’s about maintaining and adding to membership, which plummeted nine per cent in 2018, even as manufacturing was enjoying a resurgence. For GM, Hicks says flexibility is critical. “They are looking at the EV, or hybrid market, and that’s...

    • Want to Lower Your Medicare Premiums?

      If you’re nearing retirement age, health insurance and Medicare are probably on your mind as well. Do you understand how Medicare works and how the monthly premium is determined? You need to be in the know to avoid making costly mistakes. Here are some tips for potentially lowering your Medicare premiums.

    • Parkview Heart Institute is part of the Parkview Health System

      Most Wired Hospitals in Indiana Ranked

      A national association of healthcare information executives has once again honored Fort Wayne-based Parkview Health for its commitment to using advanced technologies in their clinical and business operations. The College of Healthcare Information Management Executives says Parkview is ranked in the 97th percentile of organizations surveyed for the program, earning a “Most Wired” distinction. 

    • Butler University in Indianapolis is one of the 30 members of the Independent Colleges Indiana

      Economic Impact of Independent Colleges, Universities

      An Indianapolis-based association representing 30 non-profit colleges and universities in the state says collectively they have a $5.4 billion impact on Indiana’s economy every year. Independent Colleges of Indiana has released an economic impact study to illustrate what role the institutions have.