Indiana 'Diamond in The Rough' For FilmPosted: Updated:
The Art of The Apology
You screwed up. You handled something the wrong way, or you failed to handle it when you should have. Now what are you going to do? If you're a big company, you're probably going to screw up some more. Oh, you’ll attempt some kind of public apology, but it will be so halfhearted or passive-aggressive that you'll get called on it, and you’ll find yourself taking a second whack at the apology tree. That's the conclusion I’ve drawn as I've...