WEBVTT 1 00:00:00.000 --> 00:00:06.005 >>GERRY: TELEMEDICINE IS BECOMING MORE COMMON EACH DAY FOR THE HUMAN SORT, AND THE TREND IS NOW EXTENDING TO 2 00:00:06.005 --> 00:00:13.079 FOUR-LEGGED FAMILY MEMBERS. BUSINESS OF HEALTH REPORTER KYLIE VELETA HAS MORE. >>KYLIE: INDIANAPOLIS-BASED PET 3 00:00:13.079 --> 00:00:19.953 WELLNESS CLINICS SAYS IT'S AMONG THE FIRST IN THE STATE TO OFFER VIRTUAL VISITS FOR FLUFFY. ITS NEW TELE-TAILS SERVICE MEANS 4 00:00:19.953 --> 00:00:25.291 YOUR PET CAN SEE THE VET WITHOUT LEAVING HOME. DR. KERRY PETERSON IS AN ASSOCIATE VETERINARIAN AT PET 5 00:00:25.291 --> 00:00:33.066 WELLNESS CLINICS. SHE JOINS ME NOW TO TELL US MORE ABOUT THIS NEW TOOL FOR OUR FURRY FAMILY MEMBERS. 6 00:00:33.066 --> 00:00:41.040 THANKS FOR BEING HERE TODAY AT. >> GREAT TO BE HERE. >> JUST A QUICK INTRODUCTION OF PELT WELLNESS CLINICS 7 00:00:41.040 --> 00:00:49.048 INDIANAPOLIS AND ON THE NORTH SIDE SEVEN CLINICS, BUT WHY DID YOU SEE A NEED TO ADD THIS NEW OPTION OF ONLINE PET VISITS? 8 00:00:49.048 --> 00:00:56.489 >> WE SAW THE NEED AND IT ADDS AN EXTRA DYNAMIC TO OUR PRACTICE FLOW, GIVES AN EXTRA OPPORTUNITY FOR CLIENTS TO COME IN AND SEE 9 00:00:56.489 --> 00:01:04.431 US VIRTUALLY IF THEY ARE NOT ABLE TO COME INTO THE CLINIC OR THEY HAVE ANIMALS THAT ARE LIMITED AS FAR AS MOBILITY OR 10 00:01:04.431 --> 00:01:12.071 ANIMALS THAT ARE ANXIOUS OR HAVE A BEHAVIORAL ISSUE AND WANT TO REACH OUT TO US VIRTUALLY WE THOUGHT THAT WOULD BE A GREAT 11 00:01:12.071 --> 00:01:19.145 ALTERNATIVE FOR OUR CLIENTS. >> WE TALKED OFF-CAMERA THIS DOES NOT REPLACE THE IN PERSON VISITS. 12 00:01:19.145 --> 00:01:25.385 >> NOT AT ALL. >> TELL US HOW THAT WORKS AND HOW DO YOU DO THIS. >> TO USE THE TELL A TALE APPS 13 00:01:25.385 --> 00:01:32.959 THE CLIENT NEEDS TO GO ONLINE AND UPLOAD THE APP ON THEIR SMART PHONE OR A TABLET AND IT'S CALLED TELE- TAILS AND THAT 14 00:01:32.959 --> 00:01:41.234 APPLE DIRECT YOU TO THE WEBSITE AND OUR PRACTICE GROUP AND WE WILL GIVE YOU A CODE AND CALL OUR CLINIC AND SET UP A 15 00:01:41.234 --> 00:01:46.673 TELEMEDICINE COUNCIL WITH AN AVAILABLE DOCTOR AND IT'S THE SAME DAY AND SOMETIMES WITHIN A HALF-HOUR YOU CAN GET THAT SET 16 00:01:46.673 --> 00:01:52.111 UP. >> FOLKS ARE SO BUSY IS AND THIS IS MORE CONVENIENT FOR THE PET OWNER. 17 00:01:52.111 --> 00:01:58.485 TALK MORE ABOUT WHY THIS IS A GOOD SCENARIO FOR SOME PETS AND WHY THIS BENEFITS THE PET AS WELL. 18 00:01:58.485 --> 00:02:05.458 >> WE HAVE A LOT OF CLIENTS WITH CATS THAT HAVE A HARD TIME CATCHING THEIR CAT TO PUT IT IN A CARRIER TO GET TO THE 19 00:02:05.458 --> 00:02:13.867 PRACTICE, SO FOR SIMPLE THINGS LIKE CHECKED SKIN ISSUES, OR IF THE CAT IS BEHAVING STRANGELY AT HOME, THE OWNERS CAN TAKE 20 00:02:13.867 --> 00:02:20.607 ADVANTAGE OF THIS TO SHOW VIDEOS OF THEIR BEHAVIOR AT HOME AND NOT HAVE TO WORRY ABOUT STRESSING THEM AND GETTING THEM 21 00:02:20.607 --> 00:02:29.616 IN THE CARRIER TO SEE US. >> YOU MAY SEE THINGS IN THE HOME ENVIRONMENT THAT BEHAVIORS THEY WOULD NOT DISPLAY IN THE 22 00:02:29.616 --> 00:02:34.988 OFFICE. >> DOG LAMENESS ISSUES SOMETIMES THE ADRENALINE OF COMING INTO THE CLINIC AND BEING EXCITED 23 00:02:34.988 --> 00:02:42.295 OFTEN TIME THEY WON'T SHOW THAT TO US IN THE CLINIC SO IT'S NICE TO SEE THEM AT HOME IN THEIR HOME ENVIRONMENT AND GIVES US AN 24 00:02:42.295 --> 00:02:53.506 OPPORTUNITY TO BETTER DIAGNOSE. >> YOU MENTIONED [INAUDIBLE] EVERY PET OWNER TENDS TO DO. >> I WOULD RECOMMEND 25 00:02:53.506 --> 00:03:00.146 TELEMEDICINE E THEN TELEHEALTH TO COMMUNICATE WITH ONE OF US OR TECHNICAL STAFF BEFORE GOING DOWN THE TRENCHES OF GOOGLE. 26 00:03:00.146 --> 00:03:05.051 >> EQUALLY AS QUICK AS GOOGLE YOU SAID. >> TRUE. LET'S TALK ABOUT HOW THIS COULD 27 00:03:05.051 --> 00:03:13.092 EXPAND AROUND THE STATE. YOU ARE IN CENTRAL INDIANA AND THE SERVICE IS THERE, BUT DO YOU THINK THIS COULD BE EXPANDING TO 28 00:03:13.092 --> 00:03:18.898 OTHER PRACTICES? >> I DO. I THINK THERE IS A LOT OF OPPORTUNITY FOR OTHER 29 00:03:18.898 --> 00:03:24.804 VETERINARIANS. THERE ARE SOME THAT ARE USING THIS APP ACROSS THE COUNTRY BUT I AM LOOKING FORWARD TO SEEING 30 00:03:24.804 --> 00:03:31.477 WHERE THIS GOES. I THINK IT IS HUGE AND I THINK IT WILL EXPLODE SOON. >> WHAT HAS UPTAKE BEEN LIKE IN 31 00:03:31.477 --> 00:03:37.383 YOUR PRACTICE? >> IT'S GREAT. DOING IT FOR SIX MONTHS AND A LOT OF PEOPLE UTILIZE IT. 32 00:03:37.383 --> 00:03:44.457 THEY GET EXCITED AS MUCH AS WE DO ON THE OTHER END. THEY LIKE THE CONVENIENCE OF THE APP IN KEEPING PETS HAPPY AT 33 00:03:44.457 --> 00:03:50.029 HOME AND NOT HAVING TO WORRY ABOUT TIME CONSTRAINT SO IT'S GREAT FOR THEM. >> WE MENTIONED NOT REPLACING 34 00:03:50.029 --> 00:03:57.670 THE IN PERSON VISIT, BUT YOU HAVE TO HAVE BEEN IN THE OFFICE BEFORE TO BE ABLE TO DO TELE- TALES. 35 00:03:57.670 --> 00:04:05.612 >> THEY HAVE TO HAVE A CLIENT PATIENT RELATIONSHIP WITH US AND THEY WILL HAVE NEEDED TO HAVE AN EXAM WITHIN 12-18 MONTHS FOR US 36 00:04:05.612 --> 00:04:12.885 TO DIAGNOSE AND PRESCRIBE LEGALLY OVER THE APP. FOR FOLKS THAT HAVEN'T BEEN TO OUR CLINIC THEY CAN UTILIZE OUR 37 00:04:12.885 --> 00:04:19.292 APP FOR A TELEHEALTH COUNCIL. WE CAN DIRECT YOU AS FAR AS SCHEDULING FOR AN APPOINTMENT. LETTING, YOU KNOW, IF IT'S AN 38 00:04:19.292 --> 00:04:26.933 EMERGENCY OR GET YOUR PET IN SOONER, BUT WE CAN'T DIAGNOSE OR PRESCRIBE MEDICINE FOR CLIENTS WE'VE NOT SEEN IT YET. 39 00:04:26.933 --> 00:04:29.302 >> A WHOLE NEW OPTION FOR PET OWNERS OUT THERE.