Sharpen Technologies has appointed Pam Hynes vice president of client experience. She is an experienced leader in providing cloud based communications and engagement solutions to contact centers. Hynes has a proven record in client, partner, and business management skills; and effectively working with global technical and business teams. She has spent more than 20 years leading customer-focused organizations with an emphasis on building happy, loyal and profitable relationships with both partners and clients. Hynes is focused on further building out Sharpen’s client engagement strategy utilizing a well-defined playbook, training, and customer success tools.

Also, Bill Waller has been named vice president of customer care & enablement. He brings more than 24 years of technology experience working for innovative, high-tech software companies to his new role. He has held leadership positions within global organizations such as IBM, Double-Take Software, Scale Computing and most recently Interactive Intelligence.