Perspectives: BigWigs & New Gigs
Move Over Employee Engagement, Workforce Experience Will Take Over 2020
Employee engagement is defined as “the level of an employee’s commitment and connection to an organization.” Over the past few years, employee engagement has emerged as one of the biggest competitive differentiators for an organization.
Leadership in The 21st Century - The LEAD Program: Foundational Principle Four: Through vs. To
“We must do things through people, not to people.” This is the fourth foundational principle of the Leader Education and Development (LEAD) program conducted by the Institute for Postindustrial Leadership at the University of Indianapolis. We also refer to this principle as Through versus To.
Leadership in the 21st Century - The LEAD Program: Foundational Principle Five: Similar vs Different
We are taught and conditioned to emphasize our differences, to accentuate our uniqueness, and to celebrate our diversity. But what about our similarities? We are more similar than we are different. This is the fifth of the five foundational principles of the Leader Education and Development (LEAD) program conducted by the Institute for Postindustrial Leadership at the University of Indianapolis.
Make Sure Zero Conflict Isn't Your Goal
Conflict. Put people together doing most anything for most any length of time and conflict will occur. Put people together and ask them what the challenges are at work, and conflict will always come up. People have experience and an opinion about conflict, and they don’t talk about positively. We face conflict and generally think if we could rid ourselves of it, we would be better off.
Five Ways to Reduce Your Distractions at Work
You know that distractions at work are a productivity problem, and yet they persist. Perhaps the number of distractions you face may be growing. Let’s take a proactive approach to reducing the number of distractions and improving your productivity, starting today.
7 Delusions about Family Business and Ways to Overcome Them
If you’re in business, conflict is inevitable. And if it’s a family business, conflict is even more difficult to manage. Family business comes with a deeper, more complex ecosystem of relationships that raises the stakes in conflict situations. Family members depend on one another financially and the business is linked to the quality of the family’s relationships.
If, Then, What? The "Interesting" Present and Elusive Future of Federal Labor Law
When it comes to the future of the National Labor Relations Act—and labor unions generally—the only thing that seems certain is more uncertainty. That said, while we can't hope to predict the future, by taking a closer look at the present, we can begin to map out the various possibilities it may have in store. Which of these possible futures comes to pass will depend heavily on the outcome of the national elections in 2020.
Creating Accountability in Your Small Business
Ever feel like you’re the only one with a sense of accountability for the success of your business? At West Point, an early and clear lesson I learned is that a leader is accountable for everything that happens or fails to happen in his unit. For me, that’s the ultimate statement of accountability.
Rethinking Leadership – A Call to Action
In our first article published in July 2018, we began our journey of discovery together by establishing that leadership is something much more than what leaders do and the situations in which leaders find themselves. We further proposed that the industrial leadership theories of the 20th century provided a fundamentally flawed understanding of leadership—one that is hierarchical, managerial, male-dominated, and leader-centric.
How to “Date” Clients and Build Trust Within Your Relationships
Agency-client relationships, much like dating, involve a healthy amount of initial awkwardness followed by a phase of discovery. While that process can sometimes feel uncomfortable, it’s actually incredibly valuable. The trust that’s built between agency and client through that process can lead to truly great things.
Legislating Corporate Board Diversity and the Inclusion Imperative
Legislating Corporate Board Diversity and the Inclusion Imperative In a 2018 study conducted by A Corporate Board Member and Grant Thornton, LLP, researchers found that 14 percent of surveyed directors ranked gender diversity in the selection of new board members as a top concern. This is with good reason as women remain nationally underrepresented in board settings.
We're Providing Coaching, But How Can We Measure Success?
Coaching is a hot topic. It is frequently used for leadership development these days and maybe you’ve heard about how it can transform leaders, teams, and organizations. The International Coach Federation defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”
Love Them When They Leave You
Every business leader is going to lose staff members at some point. How you handle a person’s decision to leave your team and the tone you set during the departure can have impact on your business now and in the future. The JoyPowered™ Team will provide ideas on how to handle exits that were the individual’s choice and ones that you initiate.
How Barry Manilow Can Help Tame Your LinkedIn Stage Fright
My former co-work, Rita, loved Barry Manilow. She often wore a T-shirt that said, “Never Underestimate the Power of a Barry Manilow Song.” She loved him so much that in one week, she saw him once in Indianapolis and the following weekend she drove up to Chicago to see him. She was our receptionist – and I guarantee you she ate Ramen noodles for a few days to make those two concerts happen.
Reinforcement to Sustain Learning is a Must-Have
Reinforcement Programs Should Use Technology and Balance to Engage Participants
We’ve reached the point where reinforcement isn’t a nice-to-have, it’s a must-have, especially leveraging technology to engage participants long after the learning event! While we have all experienced great events or programs, we also know the all-too-familiar frustration of failing to apply and practice new skills once we are back in our day-to-day environments.
Hard Workers Who Are Also Horrible People
Imagine there’s someone at your organization who is insanely productive. They get as much done as five people combined. Their work is flawless. But there’s only one problem: nobody can stand them. This is the toxic employee. A piece in the Talent Management & HR site TLNT opens with the following: Toxic employees don’t care about a company’s goals, nor do they care about building relationships with co-workers.
Five Songs With Leadership Lessons
Music can make you cry, laugh, and dance. The right song can transport you to another place and time instantly. Songs can also inspire and inform us when we take the time to listen to the lyrics. That is my goal today – I’m taking five songs from my personal playlists that have leadership lessons in them. Whether you know them or not, like the genre or not, I hope that you will take a listen to these songs for leaders this week.
"The Importance of Being HR": An Employment Attorney's Perspective
I talk to HR professionals on a daily basis and work through some of the most interesting, difficult and complex employee challenges. It's easy for me to acknowledge HR's value to our clients, but a conversation I had this week with one my HR friends was concerning to me, and I thought it might be helpful to address it in this column. She told me her CEO evaluates HR with the same methodology he uses for the sales and production sides of the company.
The Business Impact of Burnout
The World Health Organization (WHO) recently added new criteria for burnout as a part of its ICD 11 coding scheme. This moves burnout forwards as a specific condition that can be diagnosed as an occupational phenomenon by health and mental health workers. However, the impact to your business is more than just the fact that burnout can be formally diagnosed now.
Leadership Remedies for Common Causes of Burnout
This May, the World Health Organization classified burnout as an occupational phenomenon and expanded the definition to provide more clarity. Gallup has studied employee engagement and its impact for years. In 2018, a study of 7,500 full-time employees found that 23% of employees felt burned out “very often or always” while 44% felt burned out “sometimes”.
Handling Employee Complaints About Coworker Harassment: Just How Effective is Your Prompt and Effective Corrective Action?
As an employer, when it comes to compliance with employment laws and regulations, you strive to do everything right. You enact strongly-worded policies prohibiting discrimination and harassment. When an employee complains, you promptly investigate. When your investigation reveals a violation of your policy, you take appropriate action against the violator.
Are Potential Employees Knocking on Your Door?
“Wouldn’t you like to be known as the kind of person who brings out the best in others?” is a quote from the book True Colors by Roger Birkman. In the highly competitive game of trying to hire the best employees you can find, just think of what your company could be like—both culturally and in level of performance—if all your employees were performing at their best.
Make Coaching and Mentoring Available to All Your Leaders
They aren’t brand new but mentoring and coaching are under-utilized in comparison to other learning modalities. A study by Brandon Hall Group shows that coaching and mentoring are considered highly effective-even surpassing the rating of classroom training’s effectiveness–but they are still used less frequently to develop leaders (2016-2017).
Three Ways to Hire For a Cultural Fit
While the vast majority of companies long for a strong work culture, not all are willing to put in the extra effort that it requires. Instilling culture in new team members isn’t a task that can simply be checked off a list. Rather, it's a series of things company leadership must do that begins with the hiring process. It doesn’t end there either, though. Companies must be devoted to protecting their culture at all costs.
Visa Restrictions Continue Across the Northern Border
While focus on the southern border continues to captivate national and international media, some significant, yet quieter, changes are occurring across our norther border. In an unannounced policy change and despite longstanding regulations, U.S. Customs and Border Protection (CBP) is refusing to consider requests for renewal of L-1 visa status for Canadian specialty workers pursuant to the North American Free Trade Agreement (NAFTA).
Ensuring Success in Succession Planning
The CEO of a successful Midwest bank was rapidly approaching retirement age. Under his dynamic and inspired leadership, the bank had enjoyed 25 years of successful growth, expanding to more than 400 employees. The bank’s board of directors recognized that their CEO would be stepping down in the next few years, and that they needed to start work on identifying a successor.
How To Earn People’s Attention in Your Next Presentation
Before you dive into the details of your next presentation, start preparing your PowerPoint and stressing about how it will go . . . Stop. And ask yourself a more important question. A question that far-too-few people ask. How will I earn their attention? Because if they aren’t paying attention, your message will be lost. This has always been an important question, but in our frantic, internet and gadget-filled lives...
Three Ways to Convey You’re the Real Deal on LinkedIn
Imagine walking into a bakery where every pastry on display was soggy and half-baked. Of course you’d walk out. Then you learn the bakery owner attended the best culinary school in Paris and finished at the top of her class. She won awards for her exquisite delicacies. But when prospects stop by her glass counter for a better look - she disappoints. What about you? What will your prospects see when they land on your LinkedIn profile?
Should My Family Office Be Concerned About Cybersecurity?
Data breaches are constantly in the news and most companies know they should be concerned about privacy and the security of their data, or at least recognize this is an important and complex area.However, most family offices are not sure how to start addressing their concerns, or worse, don’t view the family office as a target. The majority (58%) of malware attack victims were categorized as small businesses in 2018.[i]
Should Productivity Increases be Constant?
Management wants employees to be more efficient. Customers want answers, resolutions, and deliveries faster. So, should we expect productivity increases to be relatively constant over time? This is a big philosophical question about the human condition within the modern world. This is a big philosophical question about the human condition within the modern world. Are we getting better, or are we just shifting things around so they look different?
Leadership in The 21st Century - The LEAD Program - Foundational Principle Three: STOP vs START
“We must stop destroying before we can start building.” That’s the third foundational principle of the Leader Education and Development (LEAD) program created by the Institute for Postindustrial Leadership. We also refer to this principle as Stop vs. Start. It sounds simple enough. Stop vs Start states that it is necessary to stop doing something wrong before we start doing something right; and that when we start, we must always start with ourselves.
The One Thing Leaders Should Never Delegate
There is an ancient far eastern saying that goes something like this: “If you are planning for a year, plant rice. If you are planning for twenty years, grow trees. If you are planning for centuries, grow people.” In order for your company to grow, there is one thing you should never delegate. The development of leaders should be an on-going effort for the existing leadership of any company.
What Does New York’s New Harassment Law Tell Us About The Future of Harassment Training?
No one in Indiana says, “As New York goes, so goes America!” On the other hand, the wise employer may want to give some attention to the new law that went into effect in New York on October 9. It may well be a harbinger of things to come, and may at least suggest some best practices. Moreover, if you have any employees in New York, this law applies to those employees.
Improving Efficiency At Board Meetings
Unproductive board meetings waste time, demotivate board members and frustrate staff. While most boards function relatively well, they may not be functioning at their highest level. Here are several simple changes you can make right now that will keep your meetings productive and on target. Implement a consent agenda.
Leadership in The 21st Century - The LEAD Program: Foundational Principle Two: I-P-O
Managers who are always focused on outputs may be missing the point. To bring about transformational change, it’s crucial to understand the role of inputs and processes in shaping those outputs. It all comes down to a simple idea: everything is a system, and everything is connected. In the LEAD Program developed by the Institute for Postindustrial Leadership, participants are introduced to five profound principles through presentations and group discussions.
Are These Workers Employees or Independent Contractors? It Depends Who is Asking And Why They Want to Know.
Both the National Labor Relations Board (“NLRB”) and the Indiana Supreme Court revamped their definitions of “independent contractor,” in some ways clarifying and in some ways complicating, a complex area of the law. On January 23, 2019, the Indiana Supreme Court overturned an appellate court ruling to focus on the so-called “ABC” test to determine when a worker is an employee or an independent contractor.
Skills Aren’t Enough (To Be a Remarkable Leader)
When people want to become a more effective leader they ask, “What skills do I need?” When organizations plan their leadership development programs, they start with the skills that will be needed to be successful. It is an understandable goal – to know what people need to be able do in order to lead. Here’s the problem: asking about the right leadership skills isn’t the only question that needs to be asked, because skills aren’t enough.
Tips For Productive Presentations in The Workplace
You should be making presentations at work. There is no more powerful method for communicating ideas, building value, earning respect and gaining support than standing in front of a group and speaking with passion. Nevertheless, most of us have been the victim of terrible experiences in the conference room. We’ve been tortured by PowerPoint and bored to death by long-winded speakers. What are the best practices for productive presentations at work?
The Art of The Apology
You screwed up. You handled something the wrong way, or you failed to handle it when you should have. Now what are you going to do? If you’re a big company, you’re probably going to screw up some more. Oh, you’ll attempt some kind of public apology, but it will be so halfhearted or passive-aggressive that you’ll get called on it, and you’ll find yourself taking a second whack at the apology tree.
Why Do Business Owners Need a Transition Plan? - Understanding Key Considerations For Transitioning Out of a Business
Why do business owners need a transition plan? The six core reasons: transitioning likely is the most important financial transaction of an owner’s life; is complex; financial security of an owner depends on the creation and implementation of an effective plan; other parties may depend on owner and business; subjects owner and business to various types of risk and with no plan, an owner will likely leave money on the table and fail to achieve value-based goals.
Leadership in The 21st Century - The LEAD Program: Foundational Principle One: B = f (P x E)
Kurt Lewin was one of the first psychologists to propose that human behavior was the product of interactions between a person’s internal predispositions (nature) and their life experiences (nurture). This conception was originally presented by Lewin in the form of the mathematical equation B = f (P,E) known as Lewin’s Equation for behavior. It states that behavior is a function (f) of the person (P) interacting with their environment (E) to create a dynamic life space.
Top Qualities of a Good Team Player at Work
Building the right team is crucial for the success of a business. While there are several personality types that can make up a great team, all of these members must have a team-first mentality to truly work as a cohesive group. In fact, 97 percent of employees and executives believe lack of alignment within a team impacts the outcome of a task or project, according to a survey by Clear Co., and if there’s a lack of teamwork, there will most definitely be a lack of alignment.
Five Ways to Build a More Productive Team
As a leader, you’ve worked hard to hire incredible talent. Now it’s time to get out of their way as they work their magic, right? If only it were that simple. The best teams demand more than autonomy – they need a leader at the helm who can keep them laser-focused on getting a few priority projects across the finish line.
Workplace Courage in The #MeToo Age
The question “am I my brother's keeper?” is the classic example in western tradition of someone attempting to deflect personal responsibility for bad behavior. Applying that ancient question to the challenges of today: what obligations do observers of bad workplace behavior have to take action instead of remaining mere bystanders?
Your Next Star Employee Might Be Someone With a Disability
Be honest: have you ever pushed aside the resume of an otherwise perfect job candidate because they identified themselves as having a disability? If so, you may have missed an opportunity to hire a talented, loyal and highly-skilled employee. Unfortunately, for many businesses that are unfamiliar, the perceived challenges and stigmas of employing individuals with disabilities weigh heavily on hiring decisions and too often result in qualified candidates being overlooked.
Leadership in the 21st Century - The LEAD Program: Introduction to the Foundational Principles
In the first three articles of our series on Leadership in the 21st Century, we discussed the difference between the industrial and postindustrial paradigms of leadership, described how the leadership industry is failing to develop leaders and introduced our unique principle-based methodology for leader reeducation and development: LEAD - The Journey of Discovery. In upcoming articles, we will present and discuss the five Foundational Principles of LEAD.
Building Your Talent Pipeline
The idea of what a strong talent pipeline looks like is changing. It was not long ago when all one had to do was post a job and a wealth of talented candidates applied. College and university recruiting consisted of setting up a table at a career fair and the resumes piled up. And while this strategy may still work on a limited basis for some companies, there simply are not enough Hoosiers to fill the high-demand, high-wage jobs employers are currently seeking.
A Weighty Question For Employers: Is it Illegal to Discriminate Against Employees Because of Obesity?
Since the passage of the Americans with Disabilities Act ("ADA"), one of the issues which continues to perplex employers is whether obesity is a disability under the Act. The answer to this question is important for many reasons. As the percentage of our population that is obese continues to increase, so does the frequency of employment-related decisions involving obese individuals.
So You Think You Aren’t The Employer, Huh?
Businesses today must be innovative, creative, and nimble. Competition is fierce in our fast-paced and technology-driven world, which naturally causes companies to look for ways to cut costs and thereby increase profits. It comes as no surprise, then, that many businesses relegate certain tasks to independent contractors. It’s a no-brainer, right? You can get the same service for less money and avoid the administrative burdens that come with employing an employee.
Fight-or-Flight And Your Website
When you meet someone new, within the first few seconds, your brain absorbs and analyzes tons of information to deliver an instant read of what you think of that person. You react to a new website much the same way. We may like to think that we’re not judgmental when it comes to people, but it’s been hard-wired into us by evolution. It’s an outgrowth of that fight-or-flight response that kept our ancestors alive when they confronted something new.
Five Reasons to be a “Learn-it-All”
You’ve experienced a know-it-all. They are that person who believes they have mastered the subject(s), have been there and done that, and let you know it. At their worst, you view them as arrogant and cocky. At the least, it is clear they aren’t interested in learning anything new. Do you want to be that person? Does having a know-it-all mindset help you succeed, both now and in the future?
Want to be a Disrupter? Keep Asking Why
As many parents are aware, the dreaded first words children learn are usually “no,” followed by “why.” These first few words are important milestones in development. By asking why (to literally everything), toddlers are beginning to better understand the way the world works. Fast-forward to adulthood, we shouldn’t stop asking why. Specifically, in today’s digital world, embracing the why is the well-kept secret to becoming a disruptor...
The LEAD Program: The Journey of Discovery
“Thus, the task is not to see what no one yet has seen, but to think what no one yet has thought about that which everyone sees.” – Schopenhauer In the first article of our series on leadership in the 21st century, we described postindustrial leadership as the influence process among leaders and collaborators who intend real significant change based on their mutual purposes.
Three Misconceptions About Power
I recently took another black belt test in Aikido. With 28 years of practice under my belt I found this one to be quite fun! This was also a time of reflection about what continues to motivate my practice. I hope this reflection will be valuable to you. As our world seems to get more intense and divided, the nature of True Power in my practice has been front of mind.
News Flash: Most Phone Calls Are Interruptions
There’s something special about reading this blog post. It’s not me. It’s not us. It’s the fact that you decided to look, click, and keep going. That makes it distinctive from other forms of media. An astonishing amount of the information in our world arrives as interruptions. That means we have no choice but to deal with it (or at least spend time ignoring it.)
Work-Based Learning is All About Opportunity
With more Hoosiers working than at any time in Indiana’s history, and with an unemployment rate of just 3.5 percent, the state continues to create more jobs than its Midwestern counterparts. But while that may bode well for jobseekers, it can present real challenges for employers who can’t find enough qualified candidates to fill open positions.
Most people are familiar with the B visa category, if not by name, then certainly by purpose. It allows foreign visitors to enter the United States for temporary short-term business (B-1) and tourism (B-2). Visitor admission is limited both in duration and scope, and generally, this status does not permit any type of employment in the United States.
Five Ways to Improve Your One-on-One Meetings
Leaders need to stay connected to and in sync with the members of their teams. Both parties have the need for updates and communication. And in my experience, many leaders and team members don’t believe that connection and communication is as effective as it could be. The solution is the one-on-one meeting. While this may not be a big surprise, too often these aren’t working well (if they are happening at all).
The Self-Inflicted Talent Shortage
We’ve all seen the headlines—this year, the U.S. Department of Labor reported unemployment was at a nearly 50-year low, hovering around 4 percent. However, positive news for the overall health of the national economy isn’t all bright for employers. Continued economic growth leads to increased demand for talent, and creates more competition in an already tight talent market.
Leadership in The 21st Century – How The Leadership Industry is Failing
The field of leadership has been subject to only one dominant paradigm for well over a century. If you are not convinced of this, try an experiment: Write down or think about your personal definition of “leadership.” We have conducted this experiment as part of our LEAD Program for over 25 years. Interestingly, no one defines leadership.
Moving to a Culture-Driven Organization Can Mean Saying Yes to Tattoos And Pink Hair
A 50-page dress code. A ban on visible tattoos and bright-hued hair. Signed contracts requiring college degrees. Are these turnoffs to job candidates in today’s workplace? Increasingly, yes. Which is why, at Indiana University Health, we’ve updated traditional workplace policies in the past year to give nurses and other employees greater flexibility on the job and in their career paths. That 50-page dress code? Cut to just five pages.
Job References And The True Risks of Remaining Silent
How ironic that we live in an information-overload world, yet we know so little about newly hired employees. Most companies follow this hiring sequence: Review resumes, hold interviews, and make the selection. But as a business owner, how much time do you spend with the selected candidates before their first day of work? Do you spend more time researching and buying a new car (or a new TV) than in selecting new employees?
New Category in Place For 2019 IMPACT Awards
Over a decade ago, Indiana INTERNnet began the tradition of celebrating internship excellence with the annual IMPACT Awards program. That tradition continues to grow with the addition of a fourth award category: Intern Supervisor of the Year. Indiana INTERNnet, managed by the Indiana Chamber of Commerce, is a statewide organization focusing on talent retention through increased work-and-learn experiences.
The One Game to Improve Your Strategy Skills
The decade of the 1970s was not only a tumultuous time for America, it was also a time of opportunity for Japanese automakers. The strategies they employed were taken directly from the game of games for strategists. It is also known as the game of kings. The game of chess has been around for ages. It is a game of strategy and skill that helps players with their critical decision making skills.
How a Kavanaugh Court Could Affect Labor And Employment Law
When it became clear on July 9, 2018, that Judge Brett M. Kavanaugh (53), of the United States Court of Appeals for the District of Columbia Circuit, was to be nominated to fill the vacancy on the United States Supreme Court left by retiring Justice Anthony Kennedy, the immediate question for many employers—and those of us who provide legal advice to employers—was "how will a Kavanaugh court affect my workplace?"
Leadership in The 21st Century – The Postindustrial Paradigm
If you’ve ever clicked on an article promising to reveal the “top ten traits of great leaders,” you’re not alone. When most people think of leadership, they typically focus on the traits, behaviors or styles of great leaders, and these lists dominate our online news feeds. 245 million results on Google can’t be wrong - or can they? The focus on traits and behaviors is an example of the traditional - also known as industrial - concept of leadership.
Getting Beyond Small Talk
The work and the weather. If the communications at work center only on those areas, trust will be stunted, learning will be minimal and strong relationships will be few and far between. If you want to have meaningful conversations to promote stronger working relationships, build a culture of learning, and see trust skyrocket, you need to master some ideas that you might not of thought of. The impetus for this post came from learning about Thomas Jefferson’s gatherings, now some...
Four Ways a Positive Company Culture Can Increase Retention And Revenue
According to a Deloitte study, 94 percent of executives and 88 percent of employees believe that a distinct company culture is important to business success. However, only 12 percent of executives believe their company is driving the right culture. So, what exactly is the "right" culture? Traditionally, culture is defined as the “handing down of information, beliefs, and customs by word of mouth.”
Considering a Job Candidate's Salary History Can be Problematic
You are an executive who has an important position to fill. After reviewing resumes from job candidates, you select a female who appears highly qualified. You interview her, like her and want to hire her. Now, you wonder just how much you are going to have to offer her to convince her to join the company. The salary negotiation dance begins, and you ask her what she is currently making.
How Leaders Can Support Remote Trust Building
Trust is a critical factor to the success of teams. The more trust exists, the easier and faster the right work gets done. Building this trust on a remote team can be especially tricky, which is why remote leaders must know how to support remote trust building, with and among their team members. Here are some strategies to help remote leaders do that.
Why You Can’t Find a Job
According to the experts, the recession is over. But talk to job seekers and the picture isn’t quite as rosy. If you’ve been searching for a job for months or even for more than a year, you have my sympathies. Yet I believe there may be one factor that’s inhibiting your success more than anything else. The greatest challenge in landing a new gig is making a tremendous shift in perspective.
Low Employee Engagement? Inspire Employees With a Culture of Good
When they're not eating avocado toast, or sending snaps to friends, Millennials are quickly infiltrating America's workforce. In fact, they're quickly overtaking baby boomers. Don't believe me? Fifty million Millennials are being hired between now and 2025. Despite their prevalence, Millennials remain an enigma for so many organization's managers, who simply lack experience in cultivating the growth of this demographic. What is an effective management style for millennial employees?
A New Customer Focus at IU Health Uses Data-sharing, Awards And Common Conversations
Few business initiatives are more vital than this: helping employees to be customer-focused. At Indiana University Health, we realized two years ago that the rise of consumerism in healthcare required a workplace culture with a renewed and deeper focus on its main customer, the patient. The organization began a review of its patient experience programs that lasted one year and included studying how other industries deliver consistent, valued experiences to their customers.
Dear Wage And Hour
Dear Wage and Hour…doesn’t have quite the ring of Dear Abby. It also doesn’t have the general interest. For industry associations, HR professionals and lawyers, there has been a nine-year hiatus in what was, and is again, the U.S. Department of Labor’s practice of issuing opinion letters interpreting its own statutes and regulations. This month, the DOL issued three letters.
Interns And The Community: A Perfect Pair
While involving interns in your organization is an important aspect of an internship program, engaging them in the community should be included as well. Community engagement is a significant factor in a young professional’s decision regarding where he or she lives and works. Fostering a feeling of community attachment can lead to talent retention in Indiana. Talent retention is at the core of Indiana INTERNnet’s mission.
The Virtuous Cycle of Culture And Growth
TechPoint has awarded Springbuk with two Mira Awards, one for "Scale-Up of the Year" and another for "Company Culture of the Year." Throughout the awards gala, I had several conversations with other members of our community about our growth, as well as conversations about our culture, but I didn’t get to dive into how they relate to one another.
Profit With a Purpose: The Rise of Social Impact Investing
Social impact investing is a fast-growing sector driven by investors who want to use private capital to further the public good. This industry provides a unique opportunity for results-oriented social entrepreneurs to invest in businesses, funds and nonprofits with the intention of generating positive, measurable social change alongside financial return. By engaging in impact investing, investors can align their investment portfolios with their philanthropic priorities.
Work-Life Balance And Positive Company Culture? Sign Me Up
We work to live, not the other way around! But in our 21st century world of sending one last email at 7 p.m., it can often be tricky to find a balance between the two. Historically, companies have not emphasized the importance of a healthy work-life balance enough, but luckily this mindset is shifting.
On-site Clinics: Who Says Healthier Employees Have to Come at a Cost?
What if I told you there’s a meaningful way to positively impact employee health and wellness while simultaneously driving down the cost of healthcare? Sounds too good to be true, right? This actually is a reality for many employers who’ve taken advantage of opening on-site clinics in the workplace. While capabilities and services vary by clinic, the premise stays the same.
Self-Feedback: The Art of Giving Feedback to Ourselves
Feedback. When we think about that word, we think about giving it to someone or receiving it from someone. We don’t think about self-feedback – giving feedback to ourselves. Perhaps that will change for you after reading this article. Self-Feedback requires no one but yourself. It is not meant to replace feedback you receive (and hopefully seek) from others, but rather enhance it, and in some cases, be the precursor for the valuable feedback you receive from others.
Managing Different Generations in The Workforce
With five generations in today's workforce, it can be challenging to manage them fairly and effectively. To address their work/life, compensation, and total employee rewards expectations, you must first define their differences and understand their divergent needs. Traditionalists (aka "The Silent Generation") are the oldest generation in today's workforce.
To Ask or Not to Ask? That is The Question!
State and local bans on salary questions to job applicants are gaining momentum. Often citing wage gaps between men and women, several cities and states have enacted laws prohibiting employers from asking job applicants their current or historical salaries. Proponents argue that greater pay equity results from employers making salary offers based on job requirements and market ranges, rather than past salaries.
Favoritism at Work: How to Respond When Unequal Treatment Impacts Your Productivity and Satisfaction
We all grew up watching the teacher’s pet get the most attention. In the workplace we see people compete to warm up to the boss at an Olympic level. Favoritism in the office not only impacts our sense of fairness, it creates inequality in responsibility. Worse, it can breed resentment and lead to serious consequences. What should an employee do when someone else seems to be the favorite?
Time Management Tips That Actually Work
Does it seem that you never have enough time in the day? Have you ever looked back at your day and thought “I didn’t get anything accomplished, but I was busy”? Some people seem to thrive on “being busy”--it’s like an adrenaline rush. They scurry from task to task & person to person. But many times, they aren’t getting the job done.
Avoiding Accidental Franchise Pitfalls
Most people think they know a “franchise” when they see one—McDonald’s, Subway, 7-Eleven, Anytime Fitness, to name a few. However, there are some franchise relationships that are not so obvious. Many business relationships, including those in manufacturing and distribution, could easily become “accidental” franchises if companies are not careful.
Wild About Workforce Development
“Being wild is having the courage to bring the gift of all of who you are to all of what you do,” says Chris Heeter. On February 7, Heeter, award-winning speaker and founder of The Wild Institute, provided an energizing keynote for the nearly 400 attendees at Indiana INTERNnet’s 12th annual IMPACT Awards Luncheon with the theme “Wild About Workforce Development.”
Bid Protests: Protecting Your Rights in Federal Procurement Decisions
In 2017, the federal government spent approximately $500 billion buying goods and services from the private sector. On Feb. 9, 2018, after the shortest government shutdown yet, Congress enacted legislation that is expected to increase this spending by up to $300 billion over the next two years. Plus, President Trump recently unveiled his $1.5 trillion infrastructure plan to repair and rebuild the nation's crumbling highways, bridges, railroads, airports, seaports and water systems.
5 Red Flags to Look Out For When Interviewing
Hiring the perfect new employee is an art form many HR managers consistently work to improve throughout their careers. Years ago, we used to hire the candidate with the most impressive resume and who gave the best interview. Now, with the unemployment rate the lowest it's been in well over a decade, the competition to recruit the most qualified talent is getting tougher and hiring decisions are becoming more important.
Workplace Wellness Made Easier, With a Few Tips From The Trenches
As a health advocate at a large employer the last 10 years, I’ve seen the full range of employee reactions to workplace wellness programs. From recalcitrant employees who hang up the phone when you say you’re a wellness coach, to gung-ho employees who exercise diligently and eat right while tracking every last step and calorie. Making progress in the world of workplace wellness can be like boiling the ocean.
Three Keys to Being a Successful Remote Team Member
As a person who has worked remotely, leads a team who largely work remotely, and works with leaders of remote teams regularly, there is much advice I could share about how to be successful working remotely. That however, isn’t what this article is about. Read the title of this article again and you will see this about how to be successful as a team member when you work at a distance from those you work with.
Mad About Money: Getting Out in Front of The Equal Pay Issue
The #MeToo movement took the nation by storm in 2017. Sexual harassment in the workplace has been illegal for over 50 years, and yet harassment keeps happening, fueled partially by lack of knowledge of the law's protections and partially by fear on the part of victims. Then, all at once, women, and some men, stood together to say "enough." The result? Titans across numerous industries fell.
The Difference Between Leadership And Innovation
Words like “leadership” and “innovation” are often tossed around among business people. You’re as likely to hear these words in a small company as you are in a big one, and as likely to hear them in an established corporate environment as you are in a startup company that can barely afford to keep the lights on.
Mobile Enabled, Apply For a Job Anytime, Anywhere Using Your Smartphone
Apply online for a job today and you might receive a texted invitation to an interview tomorrow. Thanks to tech-inspired changes in the world of recruiting, hiring often moves lightning fast. Earlier in my career working at Carnation Nestlé, Campbell Soup and Walt Disney, my coworkers and I relied largely on paper and phone to communicate with job candidates.
Legal Compliance Can Help You Improve Cybersecurity And Customer Confidence
In today’s cybersecurity threat environment, financial institutions—including banks and credit unions—are frequent targets. Banks, for instance, have been increasingly falling prey to a variety of cyber-attacks, including malware infections, phishing scams, denial-of-service attacks, and cyber-extortion.
None of Us Knows Everything. It’s Always Okay to Ask Questions.
Curiosity is a uniquely human trait. Other animals will investigate what smells funny. Dogs, birds, and dolphins can be trained to perform. But asking deep questions is something only people do. Unfortunately, too many of us have come to believe that our job is no place to be curious. Or, as the poet Robert Frost once quipped: "The brain is a wonderful organ; it starts working the moment you get up in the morning and does not stop until you get into the office."
High Performers Operate on Automatic
According to NFL player Adam Vinatieri, “There was a perception of kickers not being athletes.” The reason for his success? He’s learned to operate on automatic. Adam Vinatieri has been a place kicker in the National Football League for 21 years. Vinatieri has been selected to play in the Pro Bowl on three occasions. Vinatieri spent the first 10 years of his NFL career with the New England Patriots, and he has been an Indianapolis Colt for the last 11 seasons.
Why Company Culture is #1 to Job Seekers in Indy
Ten years ago you wouldn’t think that “Naptown” would be known as a national tech hub, but that’s exactly the title that Indianapolis is heading towards. Powerhouse companies like Salesforce, Angie’s List and Interactive Intelligence have stake in the city, and there are dozens more startups calling the Circle City home.
Building a Quality Internship Program
Internships are a win-win for students, employers and the state of Indiana. The creativity, enthusiasm and productivity that interns are capable of bringing to the table make an internship program well worth the investment. A successful internship allows students to explore career opportunities and put the knowledge they learn in the classroom to work in a professional environment.
On a Scale of 1 Through 5, Please Rate Your Performance in the Following Categories…. (The Employee Review)
Like most employers, you probably recently participated in the time consuming, and often dreaded, management process, preparing and delivering your employees’ annual performance reviews. In an effort to help the rest of you start the quickly approaching new year off on the right foot, this article discusses some effective employee performance and behavior documentation that will make your management life easier.
Using Lean to Improve Workplace Culture in a Time of Sweeping Change
Five years ago, senior management at Indiana University Health had a sobering realization: Our definition of leadership needed to change to respond to changes sweeping through healthcare. If we relied solely on existing leaders to solve challenges, we would be woefully unprepared for what was to come.
Overcoming The Tendency to Micromanage
Micromanagement. The word creates emotion in most anyone who has ever worked a day in their life. Most have been micromanaged, and none liked it. Few call themselves micromanagers, and even fewer want to do it; yet they often don’t realize when they are doing it. If we have all experienced it, it must be pretty prevalent. And it is. This article is for you if you know you micromanage, have ever micromanaged, and want to make sure you don’t to micromanage.
Want More Productive Employees? Provide Financial Literacy Education
Could the key to improving employee productivity lie in providing the right kind of financial literacy education within your workplace? Studies and recent human resources trends suggest there is a compelling business case for providing financial literacy programs to your employees. However, today’s employees also require a different kind of financial literacy education.
Can You Legally Protect a Bitcoin Transaction?
A Bitcoin is a digital representation of value enabled by blockchain technology, which provides a decentralized ledger to publicly document and track Bitcoin transactions occurring across a peer-to-peer network. Although the blockchain's functionality as a public ledger provides efficiencies to transactions, the lack of a central authority creates a legal enigma.
Why Training is Always Pushed Down The Priority List
It happens over and over. There is a call to cut the budget. Senior leadership says the future is unclear. The merger is complete and new leaders want to show cost savings. The private equity firm wants to make the P&L look a bit stronger. These things happen; for some they seem like an annual occurrence. What they all have in common is that they often lead to a reduction in, suspension or elimination of the training budget.
Too Many Demands Can Frustrate Frontline Workers
When I joined Indiana University Health in 2015, the organization faced a growing problem: quality metrics had multiplied so much that frontline employees were starting to express frustration or even cynicism. Our hospitals counted 199 internal metrics they needed to track and answer to – everything from infection rates to medication errors and beyond. Way beyond, it turned out.
Earning an "A" For Employing Teen Workers
As much as Hoosier teenagers might love for Alice Cooper to be right about school being out for summer equaling school being out forever, life doesn’t quite happen that way. While Indiana’s teens readjust to the schedules and demands of life outside of summer vacation, Indiana’s manufacturing employers are making similar adjustments.
Why The 'Open Office' Isn't a Workplace Strategy
You've heard it. I've heard it. More and more, good or bad, the term "open office" is poking its head into everyday conversations and professional articles alike. It's often defined as an office trend that stresses collaboration but reduces productivity. And, quite frankly, when results don't meet expectations, the "open office" earns an undesirable reputation. It’s no wonder why.
Entrepreneurship And Time Management
It's an absolute rule of business: people who are able to be successful are those who are exceptional at managing their own time. I'd argue that there are no examples of successful people who aren't also extremely conscious about how they use their time. But why is time management a second class topic in entrepreneurship? Why do we place our own personal productivity behind topics such as financing, team dynamics, and product design?
R U Texting Job Candidates? Here's Why You Should
The hiring process for job candidates now takes longer than ever, according to a report from Glassdoor Economic Research. The average overall job interview process in the U.S. today takes 22.9 days, compared to roughly 12.5 days just seven years ago. While there are a number of reasons for this increase, including requiring more group panel interviews, background checks and skills tests, one of the biggest delays for recruiters comes at the very onset of the interview process.
Nominations Open For 2018 IMPACT Awards
In this time of workforce challenges, internships have never been more important for the workers, the employers and the state of Indiana. Indiana INTERNnet, managed by the Indiana Chamber of Commerce, is a statewide organization focusing on talent retention through increased work-and-learn experiences. Over a decade ago, Indiana INTERNnet began the tradition of celebrating internship excellence by launching the annual IMPACT Awards program.
Retirement Plans Face New Challenges to Demonstrating Compliance
January 1, 2017, marked the close of an era for qualified retirement plans and compliance collaboration with the Internal Revenue Service. The IRS largely ended its determination letter program for individually designed qualified retirement plans.
The Self-Aware Leader
There are many characteristics associated with effective leaders; you can find those lists easily, or you can just make a list yourself. If you have read my writing much, you know that I believe that remarkable leaders are learners – that they must be learning to be successful in nearly every part of their role. I believe that an important part of our ability to be a learning leader is to be self-aware.
Transforming Your Workforce to Deliver More
Imagine running a company where customers show up at your door day or night wanting immediate service. Every order is customized, with almost infinite options, but your responses must be by-the-book because everything you do is highly regulated. And when it comes time to pay, a third party -- not the customer -- foots most of the bill. That’s the hospital business in a nutshell.
The Doctor Will Skype With You Now
The proliferation of the Internet of Things (IoT) creates unprecedented new uses for internet-enabled devices and heightens the demand for high-speed connectivity among residential and commercial users. One example of such uses is telemedicine and the associated applications to monitor patients, personnel, and medical devices, all of which are expanding the health care sector at an accelerated pace.
Permission to Fail at Coaching
When I talk to managers about the idea of coaching , I typically get one of two responses to the idea: I don’t know how and the idea of coaching is daunting, or I don’t have time. If you feel this way, don't worry; you're in good company. Most managers don’t feel they truly know what coaching is and how to make it work. They are also very busy.
What I Learned About Leadership From My Mom
Tomorrow is my mother’s birthday. I won’t tell you which one it is, but like all the rest of them, it is worth celebrating. As I’ve been thinking about Mom’s upcoming birthday, I’ve been reflecting on what she’s taught me – it’s a long list. To celebrate her birthday, I’ve identified some of the most important leadership lessons I have learned from her.
Lessons From My Summer Job
Area college students have returned home in search of a summer employment opportunity. Over the next few weeks, high school students will join them as their school year comes to a close. The youth labor force grows sharply this time each year. In addition to large numbers of high school and college students searching for summer jobs, many graduates enter the labor market to look for or begin permanent employment.
Labor Department Rescinds Joint Employer & Independent Contractor Guidance: What it Means For Employers
The Department of Labor recently rescinded two important guidelines issued during the Obama administration that affect employer liability under federal law – including how two employers can be liable for the same employee and when an independent contractor is treated as an employee under the law. Ice Miller’s Labor and Employment team outlines what these changes could mean to those most likely to be affected, including franchises and industries reliant on temporary workers.
Three Things You Need to Succeed in Today’s War on Talent
The way companies attract and hire candidates has gotten pretty competitive, and the companies with the capacity to change and adapt with technology are the ones that succeed in recruiting top talent. By having a strategy that involves social media and consistent brand awareness, HR teams can surge ahead of the competition and make a real difference when it comes to staffing needs.
Ditch The Exit Interview - Consider This Instead
Ah, the joy of the exit interview. No matter why an employee leaves a company, it's an awkward experience. Most of the time, it's reasonable for employees to ask themselves if HR really wants to get meaningful feedback. After all, by the time someone is in the exit interview, the deed is done. They've resigned. They're outta there. Even when someone does choose to share meaningful feedback, HR may or may not want to engage with it.
Down With Deadlines
I’m supposed to finish this article before midnight the Friday after next. There’s no practical difference between providing it an hour or a month early. If it’s late by one minute, my editor might only frown. If I miss the mark by a day or week or more, I lose the opportunity for publication. This is nothing unusual: just another deadline. The reason we have deadlines is because they act as inflection points in the hierarchy of work.
Successfully Leading the Change Personalities on Your Team
As a leader, like it or not, you are in the change business. You are leading people to a new and better future which means that things will change on that journey. If they don’t, you will certainly never reach your desired outcomes. And even if you are trying to preserve the status quo for your team, you realize that the world we live in won’t really allow that to happen anyway.
Do You Know Where Your (H-1B) Employees Are?
If it wasn’t clear before, it’s certainly clear now that one of the Trump administration’s priorities is immigration enforcement, including identifying instances of employer fraud and abuse within the H-1B program. Employers must be prepared for enhanced site visits and to answer detailed questions about any H-1B workers on site, whether employed directly or assigned as contractors.
How to Consider Cultural Fit in Your Hiring Process
Think of the perfect candidate -- one whose skills and experience match perfectly with a job description. It's hard to imagine this candidate struggling in the workplace, yet it happens all the time. Why? Too often, companies become blinded by a resume and fail to consider cultural fit.
The Imposter Syndrome
Thirty years ago, two researchers from Georgia State University made a startling discovery about how successful individuals perceive themselves. We might think that entrepreneurs managers, and highly paid professionals would be awash in self-confidence. Yet in their 1978 paper, Pauline Rose Clance and Suzanne Imes write that “Despite outstanding academic and professional accomplishments [many] persist in believing that they are really not bright and have fooled ...
I Told You So: An Approach to Notice & Choice in The Internet of Things
From cellphones and computers, to refrigerators and televisions, to vacuum cleaners and dishwashers, everyday devices of consumers' lives are increasingly connected to the internet (and to each other). While connected devices have incredible benefits, they also can raise significant privacy concerns. So how should you let consumers know how you plan to use and share their data, and how do you give them choices about that data use and sharing? The FTC may have that answer.
What It Means to Lead Remotely
For the last several years I have led team members who worked elsewhere. And as time as passed my team has become bigger and more scattered; so this subject isn’t academic or theoretical to me, but rather it is the reality I live. And I know I am not alone. If this isn’t your reality today, it certainly could be – as it is for more and more leaders each day. So what does it mean to lead remotely?
What is a Personal Advisory Board And Why Would I Want One?
We all need sounding boards--no matter what our age--to test our ideas and plans, to push us into uncomfortable situations, and to provide us with feedback. This is how successful people become more successful in many areas of their life. Instead of having an information group with whom you brainstorm, imagine having your own Personal Advisory Board you can go to for advice and feedback. Of course, a Personal Advisory Board does more than help you be a better person.
These Two Words Are The Biggest, Happiest Lie in Business
You hear them all the time. They are probably said in your presence multiple times a day, if not directly to you, or by you. In fact this phrase has become so common we don't give it a second thought. Among the biggest, most frequent lies we tell is when we say: "No problem." Whenever someone says "no problem" what they mean is "there is a problem."
Time to Reexamine Your Thinking About Workplace Harassment
Sexual harassment lawsuits made headlines in 2016. The high-profile claims likely attracted the attention of employees everywhere and may have heightened public awareness of the issue. Perhaps not coincidentally, the Equal Employment Opportunity Commission recently issued a proposed Enforcement Guidance on Unlawful Harassment.
Hoosiers Shoot For Internship Success
In seventh grade, Tamika Catchings wrote, “I want to be in the NBA” on a piece of paper. She showed that paper to her parents who responded: “If anyone can do it, you can.” Today, Catchings is one of the leading players in WNBA history and a four-time Olympic gold medalist. Before finishing her final season with the Indiana Fever, she interned with the WNBA league office in New York City.
When Two Forms Are Better Than One: Lawfully Obtaining Employment Applicants’ Background Reports
Background checks have become standard precautions for employers in the hiring process. Job applicants' criminal histories and credit records are available for review and consideration by prospective employers who follow proper procedures. Unquestionably, they can and do help employers avoid bad hiring decisions.
You Are Accountable For Accountability
What do you see when you look at your organization? Employees stepping up and taking responsibility? Or employees playing the blame game and pointing fingers at others. How do you stop the blame game and start getting accountability? Stay tuned. One of the questions I often hear from leaders is “How do we build a culture of accountability in our organization?"
Why The Best Leaders Can Be Boring
If I asked you to make a list of adjectives to describe great leaders, you would come up with a list with little trouble. But I highly doubt you would put “boring” on that list. In fact, you might have words on your list that are antonyms (or nearly so) to the word boring. Not only that, if you are like me, you don’t really want to be thought of as boring either. Yet I still believe that we as leaders should in at least some ways strive to be boring.
How To Use Your Influence to Achieve Success
As the new year begins, many people will reassess their goals for success. To do that, most will lean toward using their influence to achieve success and realize their dreams and goals. One powerful way to build success in life, both professionally and personally, is through influence. Influence is power, and gaining more influence in the workplace is critical in moving your career forward. But how can you achieve quantifiable influence?
What Can I Do with All This Data? How To Monetize 'Internet Of Things' Data
"The most valuable commodity I know of is information." That line, spoken by Gordon Gekko in the 1987 film classic, "Wall Street," is even more relevant today when considering business opportunities created by the Internet of Things (“IoT”). While the legal and business considerations surrounding IoT have been largely focused on the data captured by connected devices as utilized within the context of these connected devices, ...
7 Ways to Be the Employee You Want to Have
Anytime I am with leaders (which is most days), I will get asked some version of this question: “How do I get my team members (or a specific team member) to do x?” It is framed as a question about coaching, and is either asked from a genuinely curious perspective or from a semi-sarcastic, resigned-to-defeat perspective. However it is asked, I can provide some ideas from a coaching perspective, and typically do.
More Screens, More Productivity
Most programs designed to increase workplace productivity require a sizable investment. Companies may need to purchase new capital equipment or send team members to extensive off-site training. New hires or outside consultants may be necessary. Significant changes usually involve a significant expense. But there’s one, nearly instant fix that can increase productivity by as much as twenty percent overnight at minimal cost.
You Might Need a Leadership Development Strategy If…
Standalone training is expensive, and either effective or frustrating. Most of us have discovered that training doesn’t work unless participants are prepared for the content, have a learning experience that is meaningful to them in their current jobs, and have follow up reinforcement and accountability. To prevent wasted time and dollars, many organizations have begun to develop a leadership development strategy as part of an effort to support the achievement of strategic goals.
Networking is Marketing, and It’s More Important Than Ever
We all know we're supposed to network with other professionals. Most of us occasionally muster as much tact as we can and drag ourselves to a mixer or luncheon. Yet in this era of social media and economic downturn, face-to-face networking is more important than ever. Those who get out from behind their screen, shake hands, pay attention and follow up have the most success of all. It is tempting to dismiss the advice that we should “always be networking.”
Deck The Halls – But Forget The Mistletoe
Lawyers have a reputation for being party-poopers. But this time of year we are especially called on to be Grinches of workplace fun. It could be, perhaps, that our shoes are too tight. Or it could be that our heads aren't screwed on just right. But the most likely reason of all ... is definitely not that our hearts are two sizes too small (because everybody knows lawyers don't have hearts).
Five Tips to Become a Better Listener
Imagine being 25% - 40% effective at something. This sounds pretty dismal! Research suggests that we remember between 25% - 40% of what we hear. How can this be true considering that listening is one of the most important skills you can have? When you become a better listener, you improve your productivity and your ability to influence, persuade, and negotiate. This will enable you to manage conflict better and avoid misunderstandings.
Emerging Leaders: How to Spot Them at Every Level
Emerging leaders exist at every level of your organization. These are the individuals who shine even among employee “diamonds” and take the organization to new heights. Too often, we look only at Millennials when selecting emerging leaders for extra development and promotion. Remember, that while Millennials will make up 46% of the workforce by 2020, we must not ignore the 54% of employees who are in other generations.
College Connections Increase Student Opportunities
Indiana INTERNnet has served for 15 years as the link between students and employers for internship opportunities. Now, it is expanding its ongoing connections with colleges and universities to enhance the outcomes for all involved. The ongoing partnerships with higher education now allow for the transfer of internship postings from IIN’s web site to a college/university’s online student job board.
Data Privacy and Workplace Wearables: Can Employee Fitness Lead to Employer Pitfalls?
As the popularity of wearable fitness trackers increases and new models constantly hit the market, consumers continue to jump onboard the fitness gadget bandwagon. At the end of 2015, an estimated 33 million consumers owned wearable fitness devices from manufacturers such as Fitbit, Jawbone, Nike, and a host of others.
Psst…It’s Not About You
Leadership training focuses on a variety of skills; communication, influencing change, coaching, building teams, stimulating collaboration and innovation, attaining goals and much more. Building these skills is important; which is one reason why so much time and money is invested in these efforts.
Real Professionals Don’t Confirm Appointments
If you are in business, you will meet with other people. Those encounters might be sales calls. You might be talking to vendors or going to lunch with old colleagues. You could be attending internal meetings. And no matter when or where or with whom you are meeting, it is tempting to call ahead to make sure they will be there. Resist this temptation. Never confirm appointments.
Discrimination Claims: Focus on What Really Matters, Not a “Rat’s Nest of Surplus Tests”
Employers in Indiana, Illinois and Wisconsin dealing with discrimination cases will now be judged against a simplified standard of analysis for discrimination claims, complaints and lawsuits. In a recent decision, the Seventh Circuit of the United States Court of Appeals scolded the entire approach to discrimination cases, calling it a “rat’s nest of surplus tests.” Here are a few practical tips to assist you and your attorney...
What Do Emerging Leaders Want?
3 MICRO SIGNALS EVERY EMPLOYER MUST ATTEND TO FOR GREATER BENCH STRENGTH AND EMERGING LEADER RETENTION
Every business leader is struggling to build bench strength in each department so that when a critical role opens, they’ll be ready with a deep enough talent pool. You don’t want to leave your organization vulnerable to that end result of employee turnover in customer-facing positions—customer turnover.
Never Use Email to Discipline Someone
People make mistakes. Individuals on your team are going to screw things up in every variety imaginable, from forgetting to turn off the coffee machine to failing to order more copy paper, and from telling the client something which is absolutely untrue. The reason mistakes happen is simple: it's because we're human. The more important question is: what happens next?
3 Tips to Conduct Better Interviews
Interviews are the process to understand what other people already know. The ability to gain that knowledge from another person takes time, relationships, and professionalism. As a business analyst, part of my job at Allegient is to make sure the interview process is stress free and efficient between my team and our client. I was a journalist before I became a business analyst, so I have logged hundreds of interviews. Here are a few tips I have learned along the way.
Seasons of Change: A Practical Look at Exempt-Status Reclassification
It's not just the autumn winds and unruly leaf piles we have to look forward to. As sure as death, taxes, and pumpkin spice everything, new compliance challenges are on their way. On December 1, 2016, the new minimum salary requirement for most of the Fair Labor Standards Act's (FLSA) "white collar" overtime exemptions goes into effect.
Automated Reference Checks: The New Gold Standard
Traditional reference checks are extremely time-consuming and a labor intensive process. Your candidate provides the typical three references. Then you assign someone to call them, ask a series of questions and try to write down the responses as the reference answers. More than likely you come face to face with organizational policies that limit their responses to name, rank and serial number. And you are left with very little information on your candidates.
Why September is the New January
I don’t know where this type of comparison phrase originated, or even why it has become so popular; but it certainly has. And you have heard it many times: Breakfast is the new lunch. YouTube is the new TV. Sitting is the new smoking. I’ve got a new one for you today. September is the new January.
Working Remotely Isn't a Benefit, a Privilege, or a Right. It's a Side-Effect
As more and more employees, contractors, and team members do more and more of their work outside of the traditional job site, a key question for company leaders is the definition of “telecommuting.” What does it mean to make this an option in your organization? The best way to understand what telework is starts with understanding what it isn't.
Bonuses, the FLSA and Henry Ford
Historians often talk about the radical idea of Henry Ford: The $5-a-day wage. This wage was about twice the going rate for manufacturing work at the time. Mr. Ford realized that it was cheaper to double wages than it was to keep up with the high cost of turnover in his workforce. After implementing the bonus, Mr. Ford’s turnover dropped from 370% to 16%. But of course Mr. Ford did not have to worry about compliance with the FLSA.
How to Ensure Leadership Development ROI
For too long, leadership development has not been seen as a strategic, long-term source of increased income. Training has been seen as “time away from the job” and not part of “the real work of the job” – a line item in a budget and an activity that requires dollars but doesn’t visibly build profits. That stops today because I am going to share the five steps that you can take to document the bottom line impact of training and development.
EARN Indiana Expanding Internship Funding Eligibility
For more than three years, employers across the state have taken advantage of the EARN Indiana program and received state matching funds to supplement the cost of their interns’ salaries. If you haven’t explored how your business or organization can save money with EARN Indiana, the process is simple and the number of students eligible for these dollars will increase beginning this fall.
The Three Commitments Leaders Must Make
This title is misleading. Because, I suppose you don’t have to make any of these commitments; yet, to the degree that you don’t make them, you will reduce your success. Stated another way, there is a direct correlation between a leader’s commitment and their success. Given that profoundly important point, perhaps a more accurate title would be The three commitments committed leaders make. What are those commitments?
HIPAA Covered Entities: Are Your Business Associates Ready For a Security Incident?
With OCR Phase 2 audits underway, many covered entities are taking a fresh look at their physical, technical, and administrative safeguards for electronic protected health information (ePHI). A comprehensive data security analysis, however, does not stop at the covered entity’s own threshold. A covered entity must ensure the confidentiality, integrity, and availability of “all” ePHI the CE creates, receives, maintains, or transmits.