Two call centers in northwest Indiana are set to close by the end of March. Iowa-based Lee Enterprises Inc. (NYSE: LEE), which owns our partners at The Times of Northwest Indiana and has a presence in nearly 50 U.S. markets, says nearly 100 employees in Munster and Crown Point will be affected. In a notice to the state, the local news, information and advertising provider says "all other operations for Lee Enterprises and The Times will continue to operate."
Positions affected include: customer service representative, customer service supervisor, call center operations manager and call center analyst. In a fourth quarter earnings report in December, Chief Executive Officer Kevin Mowbray said the company is experiencing a "soft print advertising environment," but is recorded its best year for digital advertising since 2014.
In an email to Inside INdiana Business, Lee Enterprises said:
As we transform our company, providing customers with outstanding service remains a top priority, and we’ve chosen a company with great experience and expertise in our industry.
Workers at our Munster and Crown Point operations have been notified of the change and are being provided transitional services, including assistance through WorkOne.