Indianapolis International Airport has been named best in North America by Airports Council International. The honor marks the fourth time in five years the airport has topped the ACI list.
February 16, 2015
Indianapolis, Ind. — People who travel through the Indianapolis International Airport (IND) year-round have helped the community's airport win recognition as the best airport in North America for the fourth year and IND is honored by their vote of support. Airports Council International (ACI) announced that IND has won top airport again, in 2014, as part of its prestigious annual Airport Service Quality (ASQ) awards for performance excellence. ACI also recognized IND as the best airport in North America in 2013, 2012 and 2010.
The annual ACI ASQ Survey captures air travelers' appraisals of service at more than 300 airports worldwide. They vote on qualities such as the courteousness of airport staff, the comfort of waiting areas, cleanliness and general ambience. The ASQ Survey covers 34 key service areas and it is the industry's most comprehensive measure of customer service, based on the overall satisfaction of passengers' airport experience.
“At the Indianapolis International Airport, it is crucial that we focus on meeting and exceeding passenger expectations in every way and receiving this award for the fourth time only solidifies that we are doing just that,” said Michael Wells, IAA board president. “I have to thank our dedicated employees and business partners for working tirelessly to help us reach this incredible honor.”
“This award is a reflection of the people who work here. They are the heart of the Indianapolis International Airport,” says IAA Executive Director Mario Rodriguez. “There may be larger terminals but the secret formula for IND is not the facility, not the bricks and mortar. It's Hoosiers, the Hoosier work ethic and Hoosier hospitality. We also have a great community of people in Central Indiana who fly in and out of our airport and they convey a kindness that travelers, worldwide, notice.”
About the ASQ awards
Since its creation in 2006, the ASQ Awards have become the world's leading airport passenger satisfaction benchmark. The ASQ Awards recognize and reward the best airports in the world based on ACI's ASQ passenger satisfaction survey and they represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.
To learn more about the ASQ Awards, please visit:
About the Indianapolis Airport Authority
The Indianapolis Airport Authority owns and operates Indiana's largest airport system. In addition to the Indianapolis International Airport, its facilities include the Downtown Heliport, Eagle Creek Airpark, Hendricks County Airport, Indianapolis Regional Airport and Metropolitan Airport. IND has received numerous prestigious awards recognizing it as a leader within its class, including best airport in North America in 2010, 2012, 2013 and 2014 in Airports Council International's annual Airport Service Quality awards. IND is the first airport in the U.S. to win LEED certification for an entire terminal campus, and it has won additional recognition for excellent customer service, concessions programs, and art and architecture.
IND generates an annual economic impact in Central Indiana of more than $4.5 billion without relying on state or local taxes to fund its operations. About 10,000 people work at the airport each day. IND serves more than 7 million business and leisure travelers each year, and averages 135 daily flights to 37 nonstop destinations. Home of the world's second-largest FedEx Express operation and the nation's eighth-largest cargo facility, IND is committed to becoming the airport system of choice for both passenger and cargo service. For more information, visit IND's Facebook page at Indianapolis International Airport and Twitter page at @INDairport.
Source: Indianapolis Airport Authority