Airports Council International has named Indianapolis International Airport the best in North America. It is the third time the facility has earned the honor. The annual rankings are based on passenger satisfaction surveys. February 19, 2014
INDIANAPOLIS – For the second consecutive year and third time overall, the Indianapolis International Airport (IND) has been recognized as the best airport in North America by Airports Council International (ACI) as part of the prestigious annual Airport Service Quality (ASQ) awards for performance excellence. IND was also named best airport in North America for 2012 and 2010 and has been ranked in the top three airports in North America in every year since.
Each month, surveyed passengers provide their assessments of 34 of the most important aspects of the airport experience. To ensure responses reflect a through and accurate accounting of the airport experience, the surveys are conducted in gate areas, when airport performance is top of mind among passengers. A minimum of 1,400 passengers per year are surveyed at each airport.
“We owe our unprecedented three first-place finishes among North American airports to our dedicated, world-class employees,” said Robert Duncan, executive director for the Indianapolis Airport Authority. “It is their tireless commitment and pride to maintain a safe, clean, courteous, and dependable airport operation that allows IND to consistently elevate the travel experience for our guests”
ACI’s top airports by region include:
Africa: Cape Town
Asia-Pacific: Seoul Incheon
Europe: Moscow Sheremetyevo
Latin America – Guayaquil
Middle East: Abu Dhabi
North America: Indianapolis
About the ASQ awards
Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark with over 280 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI's ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.
To learn more about the ASQ Awards, please visit:
About the Indianapolis Airport Authority
The Indianapolis Airport Authority owns and operates Indiana’s largest airport system. In addition to the Indianapolis International Airport, its facilities include the Downtown Heliport, Eagle Creek Airpark, Hendricks County Airport, Indianapolis Regional Airport, and Metropolitan Airport. IND has received numerous prestigious awards recognizing it as a leader within its class, including best airport in North America in 2010 and 2012 in Airports Council International’s annual Airport Service Quality awards. IND is the first airport in the U.S. to win LEED® certification for an entire terminal campus, and the airport has won recognition for excellent customer service, concessions programs, and art and architecture.
IND’s economic impact in Central Indiana is more than $4.5 billion annually, and about 10,000 people work at the airport each day. IND serves more than 7 million business and leisure travelers each year and averages 138 daily flights to 34 nonstop destinations. Home of the world's second-largest FedEx Express operation and the nation’s eighth-largest cargo facility, IND is committed to becoming the airport system of choice for both passenger and cargo service. For more information, visit IND’s Facebook page at Indianapolis International Airport and Twitter page at @INDairport.Source: Indianapolis Airport Authority