Genesys Names New CEO

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Tony Bates previously worked for companies including Skype, Microsoft and Cisco. Tony Bates previously worked for companies including Skype, Microsoft and Cisco.
SAN FRANCISCO -

California-based Genesys has selected former Skype CEO Tony Bates as its new chief executive officer. The company, which employs more than 800 in Indianapolis, says Bates' predecessor, Paul Segre, will continue as chairman. 

Bates has also previously held executive positions with Cisco Systems Inc. (Nasdaq: CSCO) and Microsoft Corp. (Nasdaq: MSFT), which acquired Skype in 2011. Genesys has also announced President Tom Eggemeier will transition into a new role as partner of Permira, one of the company's private equity investors. 

"The opportunity to lead Genesys at this pivotal moment is truly an honor," Bates said in a news release. "With its next-generation cloud business growing 85% year over year and rapid injection of AI throughout its customer experience platform, Paul and Tom have done an incredible job building Genesys into a market leader with a remarkable customer base. The immense opportunity ahead of us is clear, and I intend to ensure that we capitalize on it."

Genesys says Bates will also continue his appointments on the boards of directors for VMWare and eBay. 

In late 2016, Genesys completed its $1.4 billion acquisition of Indianapolis-based Interactive Intelligence Group Inc. A spokesperson for Genesys says its Indianapolis office represents the company's largest employee base.

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