Job Cuts Coming to Region Call Centers

Posted: Updated:

Two call centers in northwest Indiana are set to close by the end of March. Iowa-based Lee Enterprises Inc. (NYSE: LEE), which owns our partners at The Times of Northwest Indiana and has a presence in nearly 50 U.S. markets, says nearly 100 employees in Munster and Crown Point will be affected. In a notice to the state, the local news, information and advertising provider says "all other operations for Lee Enterprises and The Times will continue to operate."

Positions affected include: customer service representative, customer service supervisor, call center operations manager and call center analyst. In a fourth quarter earnings report in December, Chief Executive Officer Kevin Mowbray said the company is experiencing a "soft print advertising environment," but is recorded its best year for digital advertising since 2014.

In an email to Inside INdiana Business, Lee Enterprises said: 

As we transform our company, providing customers with outstanding service remains a top priority, and we’ve chosen a company with great experience and expertise in our industry.

Workers at our Munster and Crown Point operations have been notified of the change and are being provided transitional services, including assistance through WorkOne.

  • Perspectives

    • Marketing is No Mistake

      We all know, "People make mistakes." So true. Yet it's not an excuse for the marketing blunders that seem to reach customers a bit too often. Many can be chalked up to carelessness, insensitivity and lack of relevance or connection. Most organizations could benefit from a communications audit.



Company Name:
Confirm Email:
INside Edge
Morning Briefing
BigWigs & New Gigs
Life Sciences Indiana
Indiana Connections


  • Most Popular Stories

    • Tech Exec Believes Indy 'Dodged a Bullet' by Missing HQ2

      A big name in the state’s technology community says central Indiana "dodged a bullet" by not landing an Inc. (NYSE: AMZN) headquarters. Fishers-based ClearObject Inc. Chief Executive Officer John McDonald says Amazon’s $5 billion plans, which call for 50,000 additional jobs over 20 years, would’ve compounded existing transportation, housing and workforce issues. Amazon announced Tuesday that New York City and northern Virginia beat out...

    • (photo courtesy The Times of Northwest Indiana)

      Gary Airport Hangar Lands Tenant

      The new East Corporate Hangar at the Gary/Chicago International Airport has a tenant. The airport has approved a 10-year lease with Valparaiso-based Sage-Popovich to occupy the $1.3 million hangar, construction for which is expected to be complete in the first quarter of 2019.