PACE Association Names CEO

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The Professional Association for Customer Engagement has named Stuart Discount chief executive officer. He previously served as chairman of the PACE board of directors. In this role, Discount regularly represented the organization in front of the FCC and FTC and regularly met with Congress on industry-related issues. He has been associated with the organization for more than 20 years, providing leadership on compliance and advocacy issues, among others. 

Discount has a long and distinguished career in the contact center industry, having founded his own BPO which grew rapidly in both the U.S. and Guatemala.  Most recently, he held the position of chief commercial officer for Allied Global BPO where he was responsible for business development and client relationships.

Lori Fentem, president and co-founder of Synergy Solutions, and current vice-chair of PACE will move into the role of chairperson. She is a longtime active PACE member and a tenured board member. In addition, Ken Sponsler, senior vice president and general manager of CompliancePoint, will assume the responsibilities of vice chairperson.