Call Center to Open in IndianapolisPosted: Updated:
An Ohio-based nonprofit is partnering with Xerox Corp. (NYSE: XRX) to launch an Indianapolis call center. The operation is expected to employ 200 workers and offer customer support for CareSource's Just4Me insurance brand. November 20, 2014
DAYTON, Ohio - CareSource, a Dayton-based nonprofit, health plan will team with Xerox (NYSE: XRX) to provide a customer care operation in Indianapolis. Xerox will hire and employ approximately 200 Indiana residents, manage the call center, and train the staff to support new work from CareSource.
"CareSource has a 25-year history of mission-focused customer service, so we selected Xerox because of their expertise in customer care to provide us with a strong presence in Indiana. This Customer Care Call Center will help us continue to serve more Indiana residents through our CareSource Just4Me product," said Pam Morris, President and CEO, CareSource.
CareSource is a leader in developing customer care strategies to ensure the highest levels of service for members. The new Xerox customer care center will enhance the consumer experience by supporting those who want to learn more about CareSource product lines, including CareSource's new Just4Me health plan available in Kentucky, Indiana and Ohio through the federal Health Insurance Marketplace.
In November, CareSource expanded the footprint of the CareSource Just4Me insurance product to Indiana and Kentucky after enrolling more than 30,000 Ohioans. Xerox customer care agents will handle a wide range of member and provider inquiries including ID card requests, coordination of benefits education, eligibility inquiries, and premium payment processing for the CareSource Just4Me insurance product line.
Hiring and training is currently underway and continues through Dec. 20, 2014. Interested applicants may apply online at www.xerox.com/careers or to speak with a recruiter, call 317-513-7545.
CareSource, a nonprofit health plan is celebrating 25 years as one of the nation's largest Managed Medicaid Plans. Headquartered in Dayton, Ohio CareSource serves more than 1.3 million consumers in Ohio, Kentucky and Indiana. CareSource is living its mission to make a difference in our members' lives by improving their health and well-being. CareSource understands the challenges consumers face navigating the health system and works to put health care in reach for those it serves.