Tourism Awards Highlight Stars of 'Recovering' Sector

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The South Shore Convention and Visitors Association has honored more than two dozen companies and professionals in the hospitality industry. The organization held an event Wednesday to recognize this year's ROSE Award and RISE Award winners. September 25, 2014

News Release

MERRILLVILLE, Ind. - The reception room of Avalon Manor was filled on Wednesday night as more than 200 hospitality industry professionals came together to celebrate exemplary customer service at the South Shore Convention and Visitors Authority's annual ROSE (Recognition of Service Excellence) Awards Dinner.

Close to 100 nominations for the annual ROSE Awards program were received by the ROSE selection committee this year. The exceptional front-line and managerial employees were whittled down to 40 finalists. The one dozen ROSE Award winners and three RISE Award winners are as follows:

2014 R.O.S.E. Award Winners

Meltem Ahuoglu Ameristar Casino Hotel East Chicago, Ind.

Darren Dewell Crown Brewing Crown Point, Ind.

Margaret Dubesa Hilton Garden Inn Chesterton, Ind.

Joseph Fetty Fair Oaks Farms Newton County, Ind.

Donald Frantz Holiday Inn Express Schererville, Ind.

Eduardo Fuentes Hilton Garden Inn Chesterton, Ind.

James Kertis Ameristar Casino Hotel East Chicago, Ind.

Sam Maclin The Free Enterprise System Lansing, Ill.

Peter Mandich Ameristar Casino Hotel East Chicago, Ind.

Robbie Martin Hilton Garden Inn Chesterton, Ind.

Emily Trisler Bellaboo’s Play and Lake Station, Ind.

Discovery Center

Crystal White Hammer’s Restaurant Michigan City, Ind.

2014 R.I.S.E. Award Winners

Dominique Bartee Hilton Garden Inn Chesterton, Ind.

Joshua Sanders Hilton Garden Inn Merrillville, Ind.

Andy Solis Best Western Northwest Hammond, Ind.

Indiana Inn

Gerry Dick, host and creator of Inside INdiana Business, and Speros A. Batistatos, President and CEO for the South Shore Convention and Visitors Authority, hosted the evening and announced the winners on Wednesday, Sept. 24, at Avalon Manor in Merrillville, Ind.

The ROSE Awards were created to honor the front-line employees who go above and beyond the call of duty on a regular basis. Most often, the customer has more interaction with the front-desk employee than an owner or manager. These front-line service employees are those that can have a lasting impression on the visitor.

New to the 2014 ceremony, the South Shore CVA presented RISE (Recognition of Industry Success and Excellence) Awards. The RISE Awards honor managerial employees that have risen above expectations and interact directly with customers on a regular basis, or past ROSE Awards winners who have again exceeded expectations.

The ROSE Awards are presented annually by the South Shore Convention and Visitors Authority. ROSE and RISE nominations for front-line and managerial employees are accepted year-round at www.rose-awards.com.

Source: South Shore Convention and Visitors Association