updated: 2/4/2013 9:14:27 AM
Indianapolis-based Sensory Technologies is planning to invest $1.4 million to upgrade its headquarters and add workers. The audio-visual company has already begun construction of a new client solutions center and intends to create a small number of jobs.
January 31, 2013
INDIANAPOLIS, Ind. - Sensory Technologies, a leading audio-visual, telepresence system and collaboration solutions provider, announced that it will substantially enhance its Indianapolis headquarters and hire additional personnel to support a new Client Solution Center (CSC). The one- of-a-kind CSC will merge traditional Help Desk and VNOC services with higher-level consultative processes.
Although the decision to create a unique corporate division focused on client solutions is part of a long-term, multifaceted strategic vision, the January 21st groundbreaking was prompted by the company's recent exponential global growth in managed visual collaboration services.
Sensory Technologies will invest $1.4m and hire seven additional staff members within the 24-hour operation Center to support the service offering in 32 different countries. The CSC cloud-based services feature telepresence bridging, digital signage, streaming & archiving, immersive collaboration, and on-site and remote diagnostic support.
"Receiving the 2012 Mira Award for IT Services Excellence & Innovation validated our strategic decision to expand in areas such as telepresence [JOIN], digital messaging [FOCUS] and immersive collaboration experiences [ICE]. The TechPoint judges specifically noted our innovative and creative solutions to previously unsolvable problems," notes Derek Paquin, principal.
The Center will be constructed juxtaposed to the company's Building and Testing Innovation Lab; however, the project reflects a visionary focus as well as a physical one.
Even the name - Client Solution Center- carries significant meaning.
"Help Desk suggests a quick fix in reaction to an immediate problem," explains Andy Sellers, principal. "Sometimes, that's unavoidable - but it's not our preferred mode of operation. We view our client partnerships differently. We want to offer a long-term road map for success and help our clients be better than they think they can be. We are committed to this way of thinking, and the expansion of our company and creation of a CSC is a concrete representation of that philosophy."
Sensory Technologies also was awarded the 2012 Excellence in Business Award for Strategic Advancement. "This year's conference theme focused on companies and business models that have adapted, evolved and competed in a continuously struggling economy," said Chuck Wilson, NSCA executive director.
"Sensory Technologies is one of those integration companies that truly has embraced what technologies and applications our industry provides to offer collaborative solutions for a changing marketplace. Their expertise and willingness to look outside the box has provided them growth into new markets and technologies."
"When it's all said and done, it's important to remember that this enhancement to our company - more than anything else - reflects our commitment to our clients," states Anne Sellers, managing principal. "The Client Solution Center directly supports our mission to provide technology expertise that enables organizations to communicate, collaborate, and prosper."
About Sensory Technologies
Communicate. Collaborate. Prosper. Sensory Technologies consultatively migrates clients from traditional AV systems toward next-generation, highly integrated and intuitive communication and collaboration solutions that are seamlessly deployed and managed as part of a unified communications network. For more information, visit http://sensorytechnologies.com
Source: Sensory Technologies