updated: 6/26/2012 2:22:09 PM
Comcast Corp. (Nasdaq: CMCSA) says it is in the process of letting 59 workers go at its call center in Fishers. Some of the permanent layoffs have already begun, and the company expects to finish the move by next month.
The layoffs are a result of a company restructuring that includes closing the Customer Care In-bound Sales group in Fishers and consolidating a number of jobs into a Michigan call center.
Comcast employs more than 270 at the Fishers facility and says they are in the process of hiring more than 60 repair and billing employees this year.
In a notice to the state, the company says it must realign its employee structure to include more repair and billing employees.
You can read the notice to the state by clicking here.
June 26, 2012
Comcast Media Statement
"Comcast today announced an organizational change to a portion of our Fishers Call Center operations. The change will reduce the number of inbound sales positions, due to the phased plan to grow customer billing support jobs at this facility. Impacted employees who qualify are being offered the opportunity to transition to billing positions within Fishers or to a position within the company. We are hopeful that a majority of those employees will successfully transition to one of those openings." Patrick Paterno, Director of Public Relations, Heartland Region Comcast
Our hope is that the majority of employees impacted by today's news will find other positions within the company and continue their careers with Comcast. We will be working with each impacted employee to help as many as possible find a new role, either in Fishers or across the company if they are willing to relocate. We are hopeful that a majority will successfully transition to one of those openings. We will provide a generous severance benefits and outplacement assistance to impacted employees who don't stay with us. We are proud of the customer service we provide here in Fishers and look forward to ongoing investments in order to provide an exceptional customer experience every time.
Sources: Indiana Department of Workforce Development and Heartland Region Comcast