The company develops call center technology that allows customers to describe an issue or ask a question by phone through an automated system and receive an answer as if they are talking to a real person.

The company tells Inside INdiana Business that it decided to locate in Indiana because several of its executives are from the Midwest and because the state has an available talent pool.

Source: Inside INdiana Business

Press Release

CARMEL, Ind. (September 13, 2006)—Governor Mitch Daniels today joined executives from Interactions Corp., a developer of innovative computer software for automated customer service, to announce the company’s decision to locate its corporate headquarters in Carmel, Ind. and create approximately 240 new jobs over the next three years.

“Interactions Corporation is high-tech and fast growing, exactly the kind of company we need to balance and diversify the Indiana economy,” said Governor Daniels. “Here come some terrific jobs to keep more of our brightest young graduates at home.”

Interactions Corp. was founded in New Jersey in 2002 and moved its corporate headquarters to its current location at 14390 Clay Terrace Blvd. in Carmel earlier this year. The company has created an innovative service that enables client companies to deliver world class personal service at breakthrough economics. By utilizing Interaction’s Intent Recognition(sm) Technology, an organization’s customers can describe an issue or ask a question through an automated system and be helped immediately through state-of-the-art technology.

“We’re on a mission to improve the interactions between organizations and their customers everywhere. Indiana, especially Carmel and Hamilton County, is an ideal location to grow a company that is dedicated to innovative, game-changing technologies,” said Interactions CEO & Founder Michael Cloran.

The Indiana Economic Development Corporation (IEDC), along with the city of Carmel and the Hamilton County Alliance, worked with Interactions Corp. to assist the company with the decision to locate operations in the state.

“We are very pleased that Interactions has selected to locate in Carmel. It is the type of technology-related business we welcome to the community. Interactions’ location in Clay Terrace lifestyle center supports the relationship between creating high quality developments and being successful in attracting business to the area,” said Mayor Jim Brainard.

The IEDC and city of Carmel provided incentives to assist in attracting Interactions Corp. to Indiana. The IEDC offered incentives including up to $215,000 in training grants and approximately $5.5 million in tax credits based on job creation and capital investment. The city of Carmel has proposed an eight-year real and personal property tax phase-in.

"We are pleased that Interactions Corp. found in Carmel the environment and talent that they need to grow their new technology. Its an exciting opportunity with a promising future," said Hamilton County Alliance President Jeff Burt.

About IEDC

As a result of legislation passed by the Indiana General Assembly in 2005, the Indiana Economic Development Corporation has replaced the Department of Commerce as the premier entity charged with state economic development. The IEDC has a 12-member board chaired by Governor Mitch Daniels. Indiana Secretary of Commerce Michael S. Maurer is also president of the IEDC. For more information about IEDC, visit

Source: Indiana Economic Development Corp.

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